Passing exam with 1Z0-1037-21 latest training materials
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Updated: Sep 20, 2026
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Oracle 1Z0-1037-21 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Knowledge Management 2021 Implementation Essentials |
| Exam Number: | 1Z0-1037-21 |
| Exam Duration: | 90 minutes |
| Related Certifications: | Oracle B2C Service Knowledge Management Cloud |
| Real Exam Qty: | 55 |
| Certificate Validity Period: | 18 months from certification date |
| Available Languages: | English |
| Exam Format: | Single Answer, Multiple Answer, Multiple Choice |
| Passing Score: | 64% |
| Exam Price: | USD $245 |
| Recommended Training: | Oracle Cloud Applications Learning Subscription Oracle Knowledge Management 2021 Implementation Training |
| Exam Registration: | Pearson VUE Oracle Registration Oracle University Exam Page |
| Sample Questions: | Oracle 1Z0-1037-21 Sample Questions |
| Exam Way: | Online proctored or onsite testing center via Pearson VUE |
| Pre Condition: | No mandatory prerequisites; recommended working experience with Oracle B2C Service Knowledge Management solutions |
| Official Syllabus URL: | https://education.oracle.com/oracle-knowledge-management-2021-implementation-essentials/pexam_1Z0-1037-21 |
Oracle 1Z0-1037-21 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Knowledge Advanced | 35% | - Advanced Configuration
|
| Common B2C Service Features | 15% | - General Platform Functionality
|
| Reports and Analytics | 15% | - Knowledge Reports
|
| B2C Service Knowledge Foundation | 35% | - Content Authoring and Management
|
Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:
Which two statements are true about workflows in Knowledge Advanced? (Choose two.)
- A. Once a user rejects the article, the system automatically deletes the article.
- B. A Workflow process is defined as a sequence of steps, such as creating, editing, translating, reviewing, and approving the articles.
- C. A Workflow process can only be used while creating and editing the articles.
- D. In Workflow you cannot reassign a task to another user or team.
- E. Once a user rejects the article, it moves to the previous step.
Correct Answer: B,E 🗳️
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Which two features can you use toconnect output levels in a report? (Choose two.)
- A. drill-down links
- B. variables
- C. grouping
- D. dashboards
- E. drill-down filters
Correct Answer: A,E 🗳️
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Which two queues have manual pull policy? (Choose two.)
- A. Last In First Out (LIFO)
- B. Round Robin (Logged in)
- C. Standard
- D. Manual
- E. Round Robin (All)
Correct Answer: B,C 🗳️
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Which three statements are true about processing options in Web Services? (Choose three.)
- A. SuppressExternalEvents and SuppressExternalRules properties can be defined only for Create, Update, and Destroy Processing Options.
- B. FetchAllNames proprerty of GetProcessingOptions indicates tothe server that all NameID Types should include both Name and ID.
- C. FetchAllNames = true indicates the server that it should fetch all Names but does not fetch IDs.
- D. SuppressExternalEvents and SuppressRules properties can also be defined for GetProcessingOptions.
- E. SuppressExternalEvents = true andSuppressExternalRules = true indicates to the server that External Event and Business Rules should execute on operation completion.
- F. SuppressExternalEvents = true and SuppressExternalRules = true indicates to the server that External Event and Business Rules should not be triggered.
Correct Answer: B,D,F 🗳️
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Contact X is assigned to a Platinum SLA, which allows the contact to create a total of 250 incidentsin a month.
Your client wants to reduce the number of incidents to 100.
Which action should you perform?
- A. In the Platinum SLA modify the total incident count to 100 and save it.
- B. Rename the Platinum SLA, change the total incident value to 100, and save it.
- C. Activate the default SLA which has a default incident count of 100 by deleting the Platinum SLA.
- D. Delete the Platinum SLA and save the record, create a new SLA with a different name, and assign a total incident count of 100.
Correct Answer: A 🗳️
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