Exam Code: 100-140
Exam Name: Cisco Certified Support Technician (CCST) IT Support (100-140 Korean Version)
Certification Provider: Cisco
Corresponding Certification: CCST

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Updated: Sep 25, 2026

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Cisco 100-140 Korean Exam Overview:

Certification Vendor:	Cisco
Exam Name:	Cisco Certified Support Technician (CCST) IT Support
Exam Number:	100-140
Certificate Validity Period:	3 years
Exam Format:	Multiple Response, Scenario-based Questions, Multiple Choice
Passing Score:	Variable
Real Exam Qty:	40-50
Available Languages:	Chinese, Arabic, Portuguese, English, Spanish, French, Japanese
Exam Price:	$125 USD
Related Certifications:	Cisco Certified Support Technician (CCST) IT Support
Exam Duration:	50 minutes
Sample Questions:	Cisco 100-140 Korean Sample Questions
Exam Way:	Online or in-person via Pearson VUE
Pre Condition:	No formal prerequisites
Official Syllabus URL:	https://www.cisco.com/site/us/en/learn/training-certifications/exams/ccst-it-support.html

Cisco 100-140 Korean Exam Syllabus Topics:

Topic	Details
Topic 1	Operating System and Application Issues: This part targets an Operating System Support Specialist and addresses resolving Windows and macOS issues, such as display settings, updates, permissions, power management, and data backup using cloud tools. It covers troubleshooting mobile device problems on iOS and Android operating systems and provides an understanding of virtualization and cloud concepts including major providers and virtual machines. This section also covers resolving common application issues like installation and security concerns.
Topic 2	Common Threats and Prevention: This domain measures the knowledge of an IT Security Support Technician and covers recognizing end-user security threats including phishing, malware, and unauthorized access attempts. It emphasizes basic investigation steps, helping users run malware scans, promoting strong password practices, understanding social engineering tactics targeting help desk roles, and the importance of company policies and confidentiality guidelines to protect sensitive data.
Topic 3	Connectivity and Resource Access Issues: This section measures skills of a Network Support Technician and involves assisting users to establish access to network resources, understanding directory services like Active Directory and cloud access management platforms, and managing multifactor authentication. It also includes troubleshooting connectivity problems with peripherals such as printers, scanners, and teleconferencing devices, as well as verifying basic network settings and diagnosing connectivity using various network commands and tools.
Topic 4	Hardware Uses: This domain targets a Desktop Support Technician and focuses on following basic safety procedures related to electrical shock, ESD, and fire hazards. It involves assisting users in locating information about devices including hardware specs and network details using Windows and macOS tools. It covers identifying and understanding various ports and cables, installing and upgrading desktop components like RAM and storage, and troubleshooting common hardware issues while managing driver and firmware updates.
Topic 5	IT Support Job Tasks and Responsibilities: This section of the exam measures skills of an IT Support Specialist and covers foundational help desk concepts such as queue and time management, ticketing systems, service level agreements (SLA), and key performance indicators (KPIs). It includes preparing clear and comprehensive documentation summarizing customer interactions and describes the problem-solving process involving defining issues, collecting information, analyzing causes, implementing solutions, and recording results.

Reference: https://www.cisco.com/site/us/en/learn/training-certifications/exams/ccst-it-support.html

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