Passing exam with 1Z0-465 latest training materials
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Updated: Oct 03, 2026
No. of Questions: 80 Questions & Answers with Testing Engine
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Oracle 1Z0-465 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle RightNow CX Cloud Service 2012 Essentials |
| Exam Number: | 1Z0-465 |
| Exam Duration: | 120 minutes |
| Exam Price: | $245 USD (may vary by region) |
| Available Languages: | English |
| Related Certifications: | Oracle RightNow CX Cloud Service |
| Passing Score: | Approximately 60% |
| Certificate Validity Period: | Retired / no longer actively offered (historical certification) |
| Real Exam Qty: | 60-70 |
| Exam Format: | Multiple Choice, Multiple Response |
| Recommended Training: | Oracle University Training (RightNow CX) |
| Exam Registration: | Oracle Certification Registration |
| Sample Questions: | Oracle 1Z0-465 Sample Questions |
| Exam Way: | Proctored exam delivered via Oracle testing platforms (online or test center depending on availability at the time of offering) |
| Pre Condition: | No formal prerequisite required, but basic understanding of CRM/service cloud concepts is recommended. |
| Official Syllabus URL: | https://education.oracle.com/ |
Oracle 1Z0-465 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Administration and Configuration | - Site configuration and settings - User management and roles - Workflow and business rules |
| RightNow CX Cloud Service Overview | - Core architecture and components - Service cloud concepts and terminology |
| Integration and Customization | - Integration concepts and APIs - Customization options and tools |
| Knowledge Management | - Knowledge base structure - Search optimization and usage - Content creation and publishing |
| Agent Desktop and Service Interaction | - Incident management - Task and queue management - Customer interaction handling |
| Reporting and Analytics | - Analytics dashboards - Standard reports usage |
Oracle RightNow CX Cloud Service 2012 Essentials Sample Questions:
What is the maximum number of special characters that can be required in a password in addition to having lower and uppercase letters, two numbers, and a maximum character length of 10.
- A. 1
- B. 5
- C. 6
- D. 3
- E. 8
Correct Answer: C 🗳️
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Your customer has asked you to create a report that will need to be sent to the executive management.
None of the receipts of this report has access to the system, and the same monthly report should be delivered to all recipients.
The management team frequently changes and your customer does not want to alter the report schedule after configuration.
After creating the report what two additional steps need to be taken?
- A. Send a notification to the execution team that the report is available.
- B. Create a schedule record for the report.
- C. Set the up staff accounts for the executive team.
- D. Create a dashboard for the report.
- E. Create and add the distribution list to the schedule.
- F. Upgrade the permissions for the report to include the executive team.
Correct Answer: B,E 🗳️
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During requirements gathering, your customer determines that since they will be directing customers to support pages from their website, they would like the default Home page to be removed.
Which three of the available options are required to complete this requirement?
- A. Update the config verb CP_Login_URL
- B. Update the config verb CP_HOME_URL.
- C. Remove the "Home page" navigation option from the template file.
- D. Upgrade the site.css file to remove references to the Home page.
- E. Delete the home.php file from the customer portal site.
Correct Answer: B,C,D 🗳️
Your customer has special business process where their agents will put incidents into a waiting status for a period of one week on a regular status basis.
Your customer would like these incidents to remain in the waiting status until the agent has finished researching the incidents(s).
Your customer does not want these incidents to close until 7 calendar days have passed.
Which configuration setting needs to be modified form its default value in order to prevent the system from closing the waiting incident automatically?
- A. DORMANT_INCIDENTS
- B. CI_HOURS
- C. CI_WAITING_CALC_DAYS
- D. MYQ_REOPEN_DEADLINE
- E. PURGE_DELETE_INCIDENTS
Correct Answer: A 🗳️
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Your customer has asked you to create a report that shows all incidents opened within the past month.
The report should show the following columns:
-Number of incidents opened in the past month -Number of incidents opened in the past week -Number of incidents opened in the past day
Which two functions are needed in the expressions to create the three columns?
- A. IF
- B. NVL
- C. AVG
- D. SUM
- E. DECODE
Correct Answer: A,D 🗳️
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