Passing exam with 1z1-981 latest training materials
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Updated: Jun 11, 2026
No. of Questions: 73 Questions & Answers with Testing Engine
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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:
1. A client requires you to set up chat and email as unlimited for an SLA. What must you do?
A) Use the default values.
B) Leave both the chat and email fields limit as blank.
C) Enter the value "Unlimited" in the chat and email fields.
D) Enter zero as the initial value for both fields.
2. A customer has defined Service Intervals at the interface level (Response Requirements) as Monday to Friday (10-17 hours) and at the SLA LI level as Monday to Saturday (10-18 hours) with a response time of 6 hours.
An incident arrives on Friday at 7 PM and is applied to the SLA LI instance.
What is the response due time?
A) Tuesday 11 AM
B) Saturday 6 PM
C) Monday 10 AM
D) Saturday 4 PM
3. A client requires you to set up chat and email as unlimited for an SLA. What must you do?
A) Use the default values.
B) Leave both the chat and email fields limit as blank.
C) Enter the value "Unlimited" in the chat and email fields.
D) Enter zero as the initial value for both fields.
4. What are three required sections for Custom Process Models?
A) Test script
B) Code containing integration with external systems
C) Code containing custom business logic
D) Test harness
E) Footer
F) Header
5. Which two events can trigger Custom Process Models?
A) Create
B) Load
C) Refresh
D) OnSaveComplete
E) Update
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: C,D,F | Question # 5 Answer: A,E |
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