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Updated: Aug 24, 2026
No. of Questions: 59 Questions & Answers with Testing Engine
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Avaya 3000-3 Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Small and Medium Enterprise (SME) Communications Solutions Exam |
| Exam Number: | 3000.3 / 3000-3 |
| Exam Price: | $125 USD |
| Exam Format: | Multiple Choice, Scenario-based |
| Passing Score: | 70% |
| Certificate Validity Period: | Retired since June 23, 2012 |
| Related Certifications: | Avaya IP Office Implementation Avaya SME Communications Solutions |
| Real Exam Qty: | 59 |
| Exam Duration: | 90 minutes |
| Available Languages: | English |
| Recommended Training: | Avaya IP Office Implementation Training |
| Exam Registration: | Avaya Learning Pearson VUE |
| Sample Questions: | Avaya 3000-3 Sample Questions |
| Exam Way: | Previously delivered via Pearson VUE testing centers; exam retired June 23, 2012 |
| Pre Condition: | No mandatory prerequisites; recommended experience with Avaya IP Office and SME communication systems |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
Avaya 3000-3 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Maintenance & Troubleshooting | 10% | - Fault diagnosis and monitoring - Performance verification - Common issue resolution |
| Telephony & Messaging Applications | 15% | - One-X Portal and user applications - VoiceMail Pro and auto attendant - Meet-me conferencing and CCR reporting |
| Implementation & Configuration | 25% | - Call routing, ARS, trunk configuration - System setup, user and extension configuration - Licensing and feature activation |
| Infrastructure Data Gathering | 15% | - Customer productivity and business requirements - Data network assessment and integration needs - Existing PBX, dial plan, and telecom infrastructure |
| Solution Design & Architecture | 20% | - Site topology, scalability, and capacity planning - IP Office platform selection and sizing - Small Community Network (SCN) design |
| IP Office Hardware & Components | 15% | - Power options and hardware compatibility - Control units and expansion modules - Interface cards and endpoint support |
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
1. Which two are used for collecting data when using the System Status Application to troubleshoot an issue? (Choose two.)
A) Selective View
B) Snapshot
C) Continuous log
D) Resource View
E) Development Tracing
2. The customer wants calls into their system to be routed to a specific user if the telephone number of the caller is in the customer's records.
Which voicemail action type is needed to configure this?
A) Miscellaneous Action
B) Configuration Action
C) Condition Action
D) Database Action
3. When planning an IP Office upgrade to a new software version, which four factors should be considered before upgrading?(Choose four.)
A) if older IP Office applications are to be supported
B) if hardware is compatible with the new version of IP Office
C) if telephones need to be upgraded thereby increasing downtime
D) if telephones and system features have changed between loads
E) if all licenses will need to be renewed
4. On the IP Office SIP line, the customer has marked the Network Topology to "None" . The IP Office program is run on IP Office LAN1 and the results show "Symmetric Firewall" on LAN2. How would IP Office route SIP calls?
A) SIP Calls will be routed by the IP office routing table.
B) SIP Calls will be routed by the IP office NAT table.
C) SIP Calls will be routed on LAN 2 because " Open Internet" is a direct connection to the internet.
D) SIP Calls will be routed on LAN 1 because "Symmetric Firewall" provides "Security".
5. Which two steps must be completed to get Embedded Voice Mail (EVM) Dial by Name to work correctly? (Choose two.)
A) Configure Dial By Name action off Auto Attendant.
B) Users need to record their names.
C) Embedded Voicemail code is set.
D) Add names to the system directory.
Solutions:
| Question # 1 Answer: B,C | Question # 2 Answer: D | Question # 3 Answer: A,B,C,D | Question # 4 Answer: A | Question # 5 Answer: A,C |
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