Passing exam with 500-442 latest training materials
Prepare and pass exam with our Cisco 500-442 training material, here you will achieve your dream easily With TrainingQuiz!
Updated: Oct 19, 2026
No. of Questions: 62 Questions & Answers with Testing Engine
Download Limit: Unlimited
The professional and accurate 500-442 Training Materials with the best precise contents is helping canidates pass for sure!
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Cisco 500-442 Exam Overview:
| Certification Vendor: | Cisco |
|---|---|
| Exam Name: | Administering Cisco Contact Center Enterprise |
| Exam Number: | 500-442 |
| Certificate Validity Period: | 3 years |
| Available Languages: | English |
| Exam Format: | Simulation / scenario-based questions, Multiple choice |
| Related Certifications: | CCNP Collaboration Cisco Contact Center Enterprise (CCE) |
| Recommended Training: | Cisco Contact Center Enterprise training CCNP Collaboration learning resources |
| Exam Registration: | Pearson VUE Cisco Exams Cisco Certification & Training Portal |
| Sample Questions: | Cisco 500-442 Sample Questions |
| Exam Way: | Online proctored or authorized testing center (depending on Cisco exam delivery availability) |
| Pre Condition: | Recommended: CCNA-level knowledge or equivalent Cisco collaboration fundamentals. This exam may be retired or replaced by newer Cisco certification tracks. |
| Official Syllabus URL: | https://www.cisco.com/site/us/en/learn/training-certifications.html |
Cisco 500-442 Exam Syllabus Topics:
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Cisco Administering Cisco Contact Center Enterprise Sample Questions:
Which two functionalities provide an Interactive Voice Response system (IVR) in a Contact Center environment? (Choose two.)
- A. reporting
- B. caller defines the reason for the call from several menu options
- C. access a database and provide the caller with all the needed information to complete the transaction (Self Service)
- D. TCP/IP connections through the network
- E. heartbeat mechanism between Contact Center components
Correct Answer: B,C 🗳️
Explanation: Only visible for TrainingQuiz members. You can sign-up / login (it's free).
In a CCE Call Flow, which step comes after the call arrives and is held on a port on the Ingress Gateway?
- A. CVP establishes an HTTP link with the VVB (or IOS VXML Gateway), establishing the IVR Leg of the call.
- B. ICM responds to the Route Request by running a Routing Script.
- C. CVP delivers a Route Request to the ICM Central Controller.
- D. Using a configured Dial Peer, the Ingress Gateway delivers a SIP invite message to the CVP server.
Correct Answer: D 🗳️
Explanation: Only visible for TrainingQuiz members. You can sign-up / login (it's free).
When is the IVR leg established in a CCE Call Flow?
- A. when CVP establishes an HTTP link with the Media Server
- B. when CVP establishes an HTTP link with the VVB (or IOS VXML Gateway)
- C. when the Ingress Gateway delivers a SIP invite message to the CVP server
- D. when CVP establishes an HTTP link with the VXML Server
Correct Answer: B 🗳️
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Which two steps are required to configure RONA for CCE? (Choose two.)
- A. Skill target configuration
- B. Scripting logic
- C. Survivability
- D. Auto-answer
- E. CCE Web Admin
Correct Answer: A,B 🗳️
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Which two specifications are supported by the Cisco CVP Server for encoding and formatting? (Choose two.)
- A. the file format is wav
- B. the max file size is 40 MB
- C. G729
- D. G711 mu-law or a-law
- E. the file format is mp3
Correct Answer: A,D 🗳️
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