Passing exam with 6211 latest training materials

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Updated: Jul 31, 2026

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Avaya 6211 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Configure the communication tools in the Multimedia Administration application
  • Avaya Proactive Outreach Manager integration components
Topic 2
  • Perform the routine maintenance tasks for the Contact Center Multimedia database
  • Describe the general settings configuration in the Contact Center Multimedia Administration Web interface
Topic 3
  • Describe the Multimedia sample applications that are installed with Contact Center Multimedia
  • Describe the Communication Control Toolkit components
Topic 4
  • Describe the function of the scripting applications and describe some of the commands and intrinsics to create the applications
  • Multimedia Configuration and Administration
Topic 5
  • AACC Multimedia System Monitoring and Routines
  • Describe how the components such as CCT and Contact Center Multimedia fit into the Avaya Aura Contact Center environment
Topic 6
  • Configure the required properties to route Web communication or Web chat contacts to agents
  • Describe the components of the Contact Center Multimedia solution architecture
Topic 7
  • Configure and modify outbound campaigns and call data settings using the Outbound Campaign Management Tool (OCMT)
  • AACC with POM Integration

Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/21497

Avaya 6211 Exam Overview:

Certification Vendor:Avaya
Exam Name:Avaya Aura® Contact Center Multimedia Implementation Exam
Exam Number:6211
Real Exam Qty:60
Available Languages:English
Exam Duration:120 minutes
Exam Format:Multiple Choice, Drag and Drop, Scenario-Based
Certificate Validity Period:2 years
Related Certifications:Avaya Aura Contact Center Implementation (6210)
Passing Score:70%
Exam Price:$125 USD
Recommended Training:Avaya Official Training: Avaya Aura Contact Center Multimedia Implementation
Exam Registration:Pearson VUE Registration
Avaya Certification Portal
Sample Questions:Avaya 6211 Sample Questions
Exam Way:In-person at Pearson VUE test centers or online remote proctored
Pre Condition:Recommended: 6+ months hands-on experience with Avaya Aura Contact Center; no mandatory prerequisite exam
Official Syllabus URL:https://support.avaya.com/certification/

How much is the cost of the Avaya 6211 Exam

The cost of this certification is $275 USD.

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