Passing exam with 74970X latest training materials
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Updated: Jun 15, 2026
No. of Questions: 68 Questions & Answers with Testing Engine
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Avaya Oceana® Solution Support Sample Questions:
1. You have successfully deployed the Avaya Oceana solution.
Which two verification steps will confirm that the voice interactions can be delivered to Avaya Oceana agents? (Choose two.)
A) The AES and CSC connections are established.
B) The Avaya Oceana administrators are in READY state for voice channel.
C) The Avaya Oceana agents are in READY state for the voice channel.
D) The Avaya Oceana agents are in READY state for the email channel.
2. To perform the restore of the Intersystem cache database, which application file must run from the Install directory of the Omni channel Windows Multimedia Server?
A) \Avaya\Oceana\Oceana\Backup And Restore\CacheDatabaseRestore.exe
B) \Avaya\Oceana\Oceana\Backup And Restore\OmnichannelRestore.exe
C) \Avaya\Oceana\Oceana\Backup And Restore\Restore.exe
D) \Avaya\Oceana\Oceana\Backup And Restore\BackupAndRestore.exe
3. Which statement describes the function of the Work Assignment Snap-in?
A) It provides contextual information.
B) It is responsible for interaction routing.
C) It helps Avaya Oceana customer* build their business logic.
D) It is a normalized model for all Avaya Oceana resources.
4. After it has completed the processing of Engagement Designer (ED) workflow for SMS Interaction, which two components does ED respond back to? (Choose two.)
A) Messaging Service
B) Work Assignment
C) Context Store
D) ORC Rest Service
E) Unified Collaboration Model
5. Which VDN is required in Communication Manager for initiating an adjunct route to transfer calls coming from Avaya Experience Portal to Avaya Oceana?
A) RONA VDN
B) Transfer VDN
C) Ingress VDN
D) Routing VDN
Solutions:
| Question # 1 Answer: C,D | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: C,D | Question # 5 Answer: D |
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