Salesforce Certified Business Analyst Sample Questions:

1. After completing the most recent sprint, a key stakeholder reached out to the business analyst (BA) with some feedback about the Opportunity reporting functionality shown in the QA org during the sprint demo.
* The stakeholder was Impressed with how easy it was to create reports about their Opportunity data.
* The stakeholder noticed a misspelled column name in the Opportunity Funnel report.
* The stakeholder wants to add five additional fields to the Opportunity Funnel report.
Which actions should the BA take?

A) Thank them for their feedback, log a bug for the misspelled column name, and log an enhancement for the five additional fields.
B) Thank them for their feedback, update the misspelled column name in the QA org, and log an enhancement for the five additional fields.
C) Thank them for their feedback, log a bug for the misspelled column name, and add the five new fields to the report in the QA org.

2. Northern Trail Outfitters (NTO) wants to address a recent group of complaints it received from the service team The NTO Salesforce team was alerted Chat the current routing process is preventing cases from reacting the correct service team without manual intervention.
Which action should the business analyst take to best understand and document the and recommend a future state?

A) Organize a brainstorming session with service team leadership.
B) Engage in a live process modeling exercise with the service team.
C) Review individual surveys and questionnaires from the service team.

3. The business analyst (BA) at Cloud Kicks has been asked to map the current sales process in Sales Cloud to document legal compliance with local privacy regulations, which can differ based on the state or country of a data transaction.
Which activity would be most effective in helping the BA understand the sales process?

A) Using live workshops to map out the sales process
B) Conducting individual interviews with stakeholders
C) Asking stakeholders to complete a questionnaire

4. The Cloud Kicks business analyst (BA) is frustrated because the requirements tracking spreadsheet is often incomplete or out-of-sync for the Slack transition project. The development team has recommended that the BA use a DevOps tool as an alternative.
What are the benefits of using a DevOps tool in this situation?

A) Tracks changes on a daily basis and provides a history of changes
B) Tracks changes for the testing team and provides access to user stories
C) Tracks changes in real time and provides a single source of truth

5. Universal Containers (UC) uses a Salesforce org. UC is merging with a sister company that uses a different CRM. The incoming sales team is reluctant to change to a different process. The business analyst (BA) has been asked to help reach consensus and drive adoption.
Which group is well positioned to help the BA secure alignment for the initiative?

A) Power users and top sales earners
B) Executive sponsors and sales leadership
C) System admin and project manager

Solutions: