Passing exam with C2180-526 latest training materials
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Updated: Sep 03, 2026
No. of Questions: 55 Questions & Answers with Testing Engine
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IBM C2180-526 Exam Overview:
| Certification Vendor: | IBM |
|---|---|
| Exam Name: | IBM Application Integration Middleware L1 Support Application Development |
| Exam Number: | C2180-526 |
| Available Languages: | English |
| Related Certifications: | IBM WebSphere Certification Track |
| Certificate Validity Period: | 3 years |
| Exam Duration: | 90 minutes |
| Exam Price: | ~$200 USD |
| Real Exam Qty: | 55 |
| Passing Score: | 65% |
| Exam Format: | Multiple Choice, Scenario-Based |
| Recommended Training: | IBM Official Support Training IBM Application Integration Courses |
| Exam Registration: | Replacement Exam C9510-526 IBM Certification Portal |
| Sample Questions: | IBM C2180-526 Sample Questions |
| Exam Way: | Retired exam; previously available at authorized test centers & online proctored |
| Pre Condition: | No mandatory prerequisites; recommended basic knowledge of IBM middleware and support processes |
IBM C2180-526 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Application Integration Middleware Fundamentals | 25% | - Common Integration Patterns - Basic Troubleshooting Concepts - WebSphere Integration Architecture |
| Topic 2: IBM Support Tools & Resources | 30% | - Knowledge Base & Entitlement Systems - IBM Support Assistant (ISA) - Assist On Site (AOS) |
| Topic 3: Customer Communication & Service Standards | 10% | - Effective Customer Interaction - Follow-up & Resolution Communication |
| Topic 4: Support Processes & PMR Management | 35% | - Problem Management Record (PMR) Lifecycle - Severity Levels & Escalation Procedures - Documentation & Case Handling Standards |
IBM Application Integration Middleware L1 Support Application Development Sample Questions:
Question 1
A Level 1 support professional is working with a customer and notices the customer is getting more and more upset. The Problem Management Record (PMR) is being handled properly and the Level 1 support professional inquires if there are other issues being experienced outside of this PMR. The customer states that they have 12 PMRs open across WebSphere Application Server, WebSphere MQ. and WebSphere Message Broker. They are very frustrated as all of their PMRs are severity/priority 1 and they are not receiving any resolution.
What should the Level 1 support professional do?
A. Advise the customer a Proactive Critical Situation (CritSit) is being opened.
B. Advise the customer to get with their Customer Support Rep to add the PMRs to their CritSit.
C. Advise the customer that IBM is doing everything possible to resolve their PMRs.
D. Advise the customer that it takes time and many cycles to resolve a PMR and to be more patient.
Question 2
Where can a published Technotebe found?
A. in the LI Support teamroom
B. inCallCenter
C. on the IBM Support Web site
D. in RETAIN
Question 3
A customer has phoned in and asked for the Severity of their Problem Management Record (PMR) to be changed, because it is now severely impacting their business. According to the Software Support Handbook, to what Severity should the L1 support professional change the PMR?
A. 1
B. 3
C. 2
D. 4
Question 4
A L1 support professional receives a new Problem Management Report (PMR) and the
Next Queue field has not been set. What should be inserted into the Next Queue field?
A. nothing, the Next Queue will be filled in by the BackEnd
B. nothing, the Next Queue field is only used for escalation
C. the Front End monitored queue
D. the Back End monitored queue
Question 5
AnL1 support professional has receivedaProblem Management Record (PMR), and identified an Authorized Program Analysis Report (APAR). The APAR has recently been raised and a test fix is available from Level 3. The L1 support professional has guided the customer through downloading this temporary fix.
How should the L1 support professional update the PMR?
Code a Service Given (SG) for:
A. Installassistance for an APAR or Program Temporary Fix (PTF).
B. fixtest given.
C. Codedefect.
D. Circumventiongiven.
Solutions:
| Question 1 Answer: A | Question 2 Answer: C | Question 3 Answer: A | Question 4 Answer: C | Question 5 Answer: A |
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