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Updated: Oct 07, 2026
No. of Questions: 55 Questions & Answers with Testing Engine
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IBM C9510-526 Exam Overview:
| Certification Vendor: | IBM |
|---|---|
| Exam Name: | IBM Application Integration Middleware L1 Support Application Development |
| Exam Number: | C9510-526 |
| Real Exam Qty: | 55 |
| Available Languages: | English |
| Related Certifications: | IBM Certified Integration Developer – C9510-526 IBM Certified Integration Developer – A2180-607 WebSphere Process Server Integration Development IBM Certified Integration Developer – C9550-273 Business Process Manager Advanced Integration Development IBM Certified Integration Developer – C9550-270 Business Process Manager Advanced |
| Exam Format: | Multiple-choice / Multiple-answer questions |
| Sample Questions: | IBM C9510-526 Sample Questions |
| Exam Way: | Typically delivered through Pearson VUE testing centers or authorized IBM testing providers. |
| Pre Condition: | Recommended to have foundational knowledge of IBM middleware products and practical experience in support or operations roles. |
IBM C9510-526 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Tools and Support Processes | - Support tools usage
|
| Fundamentals of Application Integration Middleware Support | - Middleware architecture and components
|
| Troubleshooting and Diagnostics | - Diagnostic procedures
|
| Customer Support and Problem Management | - Handling customer inquiries
|
IBM Application Integration Middleware L1 Support Application Development Sample Questions:
A L1 support professional has received an email to their personal Lotus ID, there were no other addressees. The customer used the external Bluepages to find the email address. The email indicates that this problem has now become critical to their business. The Problem Management Record (PMR) is with L2 support.
What action should the L1 support professional take?
Copy the information from the email into a PMR update, contact the customer and ask them to use the ECuRep mail address, and:
- A. Call Generate a new Severity 2 secondary PMR onto the L1 queue
- B. Call Generate a new Severity 2 secondary PMR onto the L2 queue.
- C. ask the customer to provide a 24x7 contact. Call Generate a new Severity 1 secondary on the L2 queue and if required follow the appropriate Contact Reference File (CRF) callout procedure.
- D. Call Generate a new Severity 1 secondary on the L2 queue and if required follow the appropriate Contact Reference File (CRF) callout procedure.
Correct Answer: D 🗳️
While working a new PMR, the L1 support professional finds an Open Problem Management Record (PMR) with the same issue and error that is being worked by BackEnd support.
What should be entered into the Owner ID field?
- A. the Owner ID of the other PMR
- B. the ID of the L2 support professional
- C. the ID of the L1 Support professional
- D. nothing; leave it empty to avoid any confusion
Correct Answer: C 🗳️
A Level 1 support professional is working with a customer and notices the customer is getting more and more upset. The Problem Management Record (PMR) is being handled properly and the Level 1 support professional inquires if there are other issues being experienced outside of this PMR. The customer states that they have 12 PMRs open across WebSphere Application Server, WebSphere MQ. and WebSphere Message Broker. They are very frustrated as all of their PMRs are severity/priority 1 and they are not receiving any resolution.
What should the Level 1 support professional do?
- A. Advise the customer a Proactive Critical Situation (CritSit) is being opened.
- B. Advise the customer to get with their Customer Support Rep to add the PMRs to their CritSit.
- C. Advise the customer that IBM is doing everything possible to resolve their PMRs.
- D. Advise the customer that it takes time and many cycles to resolve a PMR and to be more patient.
Correct Answer: A 🗳️
A customer opens a Problem Management Record (PMR) electronically and provides a ComplD. The Level 1 support professional cannotfind entitlement for this CompID. When informing the customer that no support contract was found, the customer sends a fax to the L1 support professional with the customer's support document including the Passport Advantage number and customer number.What should the L1 support professional do in this case?
- A. Create a secondary PMR and requeue it to the entitlement exception team and work on the primary PMR after entitling it with "no valid contract".
- B. Close the PMR.
- C. Re-entitle the PMR for any product and work on the PMR.
- D. Create a secondary PMR and requeue it to the entitlement exception team and requeue the primary PMR to the feedback queue until notified by the entitlement exception team.
Correct Answer: D 🗳️
AnL1 support professional has receivedaProblem Management Record (PMR), and identified an Authorized Program Analysis Report (APAR). The APAR has recently been raised and a test fix is available from Level 3. The L1 support professional has guided the customer through downloading this temporary fix.
How should the L1 support professional update the PMR?
Code a Service Given (SG) for:
- A. Installassistance for an APAR or Program Temporary Fix (PTF).
- B. fixtest given.
- C. Codedefect.
- D. Circumventiongiven.
Correct Answer: A 🗳️
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