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You are defining escalation criteria for ambiguous cases in an automated workflow.
Which set of criteria best supports consistent escalation?

• A. A confidence score below a defined threshold, presence of high-impact decision categories, ambiguity flags raised by content classifiers, and the user's explicit request for review.
• B. Escalation at the discretion of whoever is available when the team's on-call engineer has spare capacity, without a defined threshold, category, or ambiguity criterion.
• C. No escalation criteria; the model decides independently on every turn whether to escalate, without explicit confidence thresholds, impact categories, or classifier-based ambiguity flags.
• D. Escalation only after an affected customer has contacted support to complain, after the automated workflow has already completed without human review.

You are reviewing a customer-support agent's configuration. Each candidate tool falls into one of four categories: (1) required to complete defined tasks, (2) frequently used and reduces hand-offs, (3) occasionally useful for unrelated work, (4) speculative future utility.
Which categories should typically remain in the agent configuration?

• A. All four categories, because broader tool access is categorically better for agent performance regardless of whether the tools map to defined tasks or regular hand-offs.
• B. Categories 1 and 2 only, because they map to defined tasks and the agent's regular hand-offs.
• C. Only category 4, because speculative future-utility tools provide the most flexibility and should be configured even when no defined task currently requires them.
• D. Only category 3, because occasionally useful tools for unrelated work provide broader coverage and should take priority over tools required for the agent's defined tasks.

You are building an ethics-review checklist for deployments supported by artificial intelligence.
Which two checks belong on the list? (Select two.)
Each correct answer presents a complete solution.

• A. Confirm that high-impact decisions retain human accountability rather than being attributed to the model.
• B. Confirm that vendor licensing terms permit the planned production use of the model.
• C. Confirm that latency and throughput targets are met across supported user populations.
• D. Verify that outputs do not rely on generalizations about people that the underlying data does not support.
• E. Restrict ethics review to outputs that exceed a defined model-confidence threshold.

A business sponsor has requested an AI solution to "improve customer experience." The sponsor cannot articulate which customer journey is failing, which metric reflects the failure, or which decisions the AI should support. The sponsor is asking you to begin design work next week.
Which delegation-competency action should you take first?

• A. Facilitate a structured discovery to define the failing decision and the target metric.
• B. Propose a fixed scope that you commit to by default based on your own assumptions.
• C. Begin prototyping a generic assistant against the broad request before the next deadline.
• D. Recommend that the sponsor revise the request and resubmit it later for evaluation.

A Claude architect at a health services organization is defining evaluation metrics for a clinical-summary pipeline. The pipeline must remain within a per-query cost ceiling and must never surface patient data to unauthorized roles.
Which two metrics directly address these requirements? (Select two.)

• A. BLEU score computed against a human-annotated reference summary set
• B. Per-query token cost measured against the defined cost ceiling
• C. Throughput measured as successful requests processed per minute
• D. Response latency at the 95th percentile across a one-week sample window
• E. Role-based access-control enforcement rate measured on a red-team dataset