Passing exam with C_C4C14_1811 latest training materials
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Updated: Oct 18, 2026
No. of Questions: 155 Questions & Answers with Testing Engine
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SAP C_C4C14_1811 Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified Application Associate - SAP Service Cloud 1811 |
| Exam Number: | C_C4C14_1811 |
| Passing Score: | Not publicly disclosed (typically ~60–70% estimate) |
| Exam Duration: | Unknown (typically ~180) |
| Certificate Validity Period: | Typically 2–3 years (subject to SAP certification rules) |
| Exam Price: | Varies by region (typically $500–$600 USD) |
| Real Exam Qty: | 155 |
| Related Certifications: | SAP Certified Application Associate - SAP Service Cloud Version 2 SAP Certified Application Associate - SAP Sales Cloud |
| Available Languages: | Other languages may be offered depending on region, English |
| Exam Format: | Multiple choice, Scenario-based questions (practical) |
| Sample Questions: | SAP C_C4C14_1811 Sample Questions |
| Exam Way: | Onsite or online proctored through SAP Certification Hub |
| Pre Condition: | None formally required (basic SAP Service Cloud knowledge recommended) |
| Official Syllabus URL: | https://training.sap.com/certification/c_c4c14_1811-sap-certified-application-associate--sap-service-cloud-1811-g/ |
SAP C_C4C14_1811 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Request Processing | - Service orders and notifications - Service request management |
| Topic 2: Service Analytics and Integration | - Integration with other SAP solutions - Reporting and analytics |
| Topic 3: Service Contract and Resource Management | - Service contract configuration - Resource and scheduling setup |
| Topic 4: SAP Service Cloud Overview | - Understanding SAP Service Cloud concepts - Solution architecture and capabilities |
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
Which field identifies a ticket as relevant for a field service scenario?
- A. Requires work
- B. Division
- C. Service organization
- D. Scheduling relevant
Correct Answer: A 🗳️
What do you use to restrict the completion of the main ticket when the related sub-tickets are still open?
- A. Scoping option
- B. Workflow rule
- C. Fine-tuning activities
- D. Code list restriction
Correct Answer: A 🗳️
In order to update the status of multiple subtickets, what action does the agent perform?
- A. Mass subticket status update
- B. Mass subticket creation
- C. Mass subticket cancellation
- D. Mass subticket completion
Correct Answer: A 🗳️
Which of the following platforms can you integrate out-of-the-box with SAP Cloud for Customer?
- A. Mindouch
- B. Google Docs
- C. SAP JAM
- D. Microsoft Sharepoint
Correct Answer: A 🗳️
How can you prevent users from adding an installed base within a ticket?
- A. Use an action to block the installed base if it is active
- B. Download the installed base for offline editing
- C. Add a new inactive item to the structure of the installed base
- D. Keep the installed base status as in Preparation
Correct Answer: D 🗳️
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