Passing exam with FS-Con-101 latest training materials
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Updated: Sep 16, 2026
No. of Questions: 165 Questions & Answers with Testing Engine
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Salesforce FS-Con-101 Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Field Service Consultant |
| Exam Number: | FS-Con-101 |
| Certificate Validity Period: | Maintenance required with each release cycle |
| Passing Score: | 63% |
| Exam Duration: | 105 minutes |
| Exam Format: | Multiple Select, Multiple Choice |
| Related Certifications: | Salesforce Certified Service Cloud Consultant |
| Exam Price: | USD 200 |
| Available Languages: | English |
| Real Exam Qty: | 60 |
| Sample Questions: | Salesforce FS-Con-101 Sample Questions |
| Exam Way: | Online (Proctored) or Onsite (Testing Center) |
| Pre Condition: | Salesforce Administrator credential is recommended |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/fieldserviceconsultant |
Salesforce FS-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Managing Scheduling and Dispatch | 28% | - Given a scenario, determine the appropriate dispatch and scheduling settings - Demonstrate how to use the dispatcher console - Explain the usage of complex work and work capacity - Determine the appropriate optimization rules and service objectives for a scenario - Explain the difference between global, local, and emergency scheduling |
| Managing Resources | 16% | - Given a scenario, determine the appropriate resource type (e.g., crews, technicians) - Demonstrate how to use time off to manage resource availability - Explain the relationships between service territories, operating hours, and shifts |
| Field Service Mobile App | 10% | - Demonstrate how to configure offline data and push notifications - Given a scenario, determine the appropriate configuration for the Field Service mobile app - Explain how to use the Field Service mobile app to perform field service tasks |
| Field Service Intelligence | 3% | - Explain how Field Service Intelligence (FSI) dashboards are used |
| Quoting and Pricing | 5% | - Given a scenario, determine the appropriate settings for quoting and pricing |
| Inventory and Order Management | 10% | - Explain the inventory and order management process - Distinguish between product items, product item transactions, and product requests - Given a scenario, determine the appropriate settings for product item tracking |
| Managing Work Orders | 23% | - Apply the appropriate product and price book configurations for a scenario - Explain the work order lifecycle and applicable statuses - Given a scenario, configure work order processes, parameters, and field settings - Distinguish between work order line item types and their usage |
| Asset and Maintenance Management | 5% | - Explain how maintenance plans and maintenance rules are used - Given a scenario, determine the appropriate asset management setup |
Salesforce Certified Field Service Consultant Sample Questions:
Which two reports should a Consultant build to track the number of parts used by a Technician during a giventime period? Choose 2 answers
- A. Service Appointment inventory
- B. Products Consumed on Work Order Line Items
- C. Products Consumed on Work Orders
- D. Work Order inventory
Correct Answer: B,C 🗳️
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Universal containers has a large volumeof cancellations occurring on their Work Orders. The COO wants to manage Work Order cancellations and subsequent follow-ups. Which two options should a Consultant recommend? Choose 2 answers.
- A. Change the Work Order with a closed status of "Cancelled."
- B. Re-use the existing Work Order for the follow-up.
- C. Create a child Work Order for the follow-up Work Order.
- D. Change the Work Order with a status of "New."
Correct Answer: A,B 🗳️
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One of Universal Containers' customers reported that the Technician sent to their site left without cleaning up the work area afterward.
How can Universal Containers ensure that a different Technician is assigned all future work for that Customer?
- A. Create a new Work Order Validation Rule.
- B. Remove the Technician as a Preferred Resource.
- C. Assign the Technician to a new Service Territory.
- D. Create an ExcludedResource for the Account.
Correct Answer: D 🗳️
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Service technicians at AW Computing use the Field Service mobile application when in the field. The technicians rely on Knowledge articles to assist them with completing assigned work.
How should the solution be configured to ensure technicians can access relevant Knowledge articles?
- A. Update the Service Appointment page layout to include the Articles related list.
- B. Add the Knowledge Lightning component to the Field Service mobile app.
- C. Attach the relevant articlesto the work order or work order line items.
- D. Create a quick action on the work order to search the Knowledge base.
Correct Answer: C 🗳️
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Ursa Major Solar tracks installed products using the Salesforce Asset object. Each individual solar panel is treated separately. To save money on service calls, many times customers will wait to have a technician come onsite until there are multiple panels that need servicing.
How should the callout for multiple panels be treated in Salesforce?
- A. Create a work order with a work order line item for eachinstalled product.
- B. Create an asset hierarchy with each installed product as a child asset in the hierarchy.
- C. Create a work order hierarchy with each installed product as a child work order.
- D. Create a work order for each installed product and a work order dependency to assign to the same resource.
Correct Answer: A 🗳️
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