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Updated: Aug 28, 2026
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Huawei H21-287_V1.0 Exam Overview:
| Certification Vendor: | Huawei |
|---|---|
| Exam Name: | HCSP-Presales-Service(AICC) V1.0 |
| Exam Number: | H21-287_V1.0 |
| Related Certifications: | HCSP-Presales-Service(AICC) Certification |
| Certificate Validity Period: | 3 years |
| Exam Price: | $100 USD |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 60 |
| Exam Format: | Single-answer questions, Multiple-answer questions, True/False questions |
| Passing Score: | 600/1000 |
| Sample Questions: | Huawei H21-287_V1.0 Sample Questions |
| Exam Way: | Written exam, online or authorized test center. |
| Pre Condition: | Basic knowledge of AI customer service and Huawei enterprise solutions is recommended. |
| Official Syllabus URL: | https://e.huawei.com/en/talent/cert/#/careerCert |
Huawei H21-287_V1.0 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: AICC Solution Design and Scenarios | - Industry Solutions
|
| Topic 2: Huawei AICC Product Features | - AI Capabilities
|
| Topic 3: AICC Industry Trends and Market Opportunities | - AICC Market Analysis
|
| Topic 4: Huawei AICC Solution Overview | - Product Portfolio
|
| Topic 5: Project and Sales Capability | - Presales Methodology
|
Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:
Question 1
A customer wants to integrate AICC with their Salesforce CRM using an API. The requirement is to screen- pop not just the contact record but also the entire case history and related knowledge base articles. Which AICC component is primarily responsible for orchestrating this complex data retrieval and presentation on the UAP?
A. The CTI server makes a direct SQL query to the CRM database.
B. The UAP itself uses a pre-configured widget or iframe to display the CRM page.
C. A dedicated Integration Bus or Middleware component handles the API calls and data aggregation before sending it to the UAP.
D. The ICD engine fetches the data as part of the routing logic.
Question 2
In the AICC architecture, what is the role of a "stateless" component?
A. It is a component that cannot be replicated.
B. It handles the recording of all interactions.
C. It does not retain any session information between requests, which aids in scalability and reliability.
D. It is responsible for storing all customer data.
Question 3
When proposing an AICC solution to replace a legacy system, which non-functional requirement is often the most difficult and costly to meet for a large, established contact center?
A. The color scheme of the agent desktop.
B. The support for a specific language.
C. The integration with a multitude of existing backend systems (CRM, ERP, etc.).
D. The ability to make outbound calls.
Question 4
Which AICC component would be extended or integrated with to create a custom real-time dashboard showing business-specific Key Performance Indicators (KPIs)?
A. The IVR media server.
B. The network switch.
C. The CMS reporting database via ODBC/JDBC connections.
D. The agent's UAP client.
Question 5
What is the fundamental technical difference between "Skill-Based Routing" and "Behavioral Routing" in an advanced AICC ICD implementation?
A. Skill-Based Routing is configured statically, while Behavioral Routing is always dynamic and requires no configuration.
B. Skill-Based Routing is for voice calls only, while Behavioral Routing is for digital channels.
C. Skill-Based Routing uses agent proficiency levels, while Behavioral Routing analyzes real-time customer sentiment to select an agent.
D. They are synonymous terms for the same functionality.
Solutions:
| Question 1 Answer: C | Question 2 Answer: C | Question 3 Answer: C | Question 4 Answer: C | Question 5 Answer: C |
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