Passing exam with ISO2018LA latest training materials
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Updated: Aug 09, 2026
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GAQM ISO2018LA Exam Overview:
| Certification Vendor: | GAQM (Global Association for Quality Management) |
| Exam Name: | ISO/IEC 20000-1:2018 - Certified Lead Auditor |
| Exam Number: | ISO2018LA |
| Passing Score: | 70% |
| Exam Duration: | 60 minutes |
| Available Languages: | English |
| Exam Price: | 190–220 USD |
| Related Certifications: | ISO/IEC 20000 ITSM Foundation ISO/IEC 20000-1:2018 Certified Internal Auditor |
| Real Exam Qty: | 40 |
| Certificate Validity Period: | 3 years |
| Exam Format: | Multiple Choice Questions |
| Recommended Training: | GAQM Official Training |
| Exam Registration: | GAQM Official Registration |
| Exam Way: | Online proctored or at accredited testing centers |
| Pre Condition: | No formal mandatory prerequisites; recommended: knowledge of ISO/IEC 20000-1:2018, basic ITSM/audit experience, completion of official or accredited training |
| Official Syllabus URL: | https://gaqm.org/certifications/iso_certifications/iso2018la |
GAQM ISO2018LA Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Conducting the ISO/IEC 20000 Audit | 25% | - Follow-up on corrective actions - Audit reporting and conclusion - Audit planning and preparation - On-site audit activities, evidence gathering - Identifying nonconformities and observations |
| Topic 2: SMS Requirements | 35% | - Context of the organization - Operation and service delivery processes - Planning and risk management - Leadership and commitment - Support: resources, competence, documentation - Performance evaluation: monitoring, internal audit, management review - Continual improvement |
| Topic 3: Fundamentals of ISO/IEC 20000-1:2018 | 20% | - Concepts and scope of service management systems (SMS) - Relationship with other standards (ISO 19011, ISO 9001, ITIL) - Structure and key terms of ISO/IEC 20000-1:2018 |
| Topic 4: Auditing Principles & ISO 19011 Guidelines | 20% | - Audit principles, independence, evidence-based approach - Roles and responsibilities of lead auditor and audit team - Audit program management |
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