Passing exam with ITIL latest training materials
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Updated: Aug 07, 2026
No. of Questions: 505 Questions & Answers with Testing Engine
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EXIN ITIL Exam Overview:
| Certification Vendor: | PeopleCert |
| Exam Name: | ITIL 4 Foundation |
| Exam Number: | ITIL 4 Foundation |
| Available Languages: | English, German, Spanish, French, Japanese, Chinese (Simplified), Polish, Portuguese (Brazil), Russian, Thai, Czech, Arabic, Dutch, Finnish, Greek, Hungarian, Indonesian, Italian, Korean, Malay, Norwegian, Romanian, Swedish, Turkish, Ukrainian, Vietnamese |
| Exam Duration: | 60 (75 for non-native speakers) |
| Real Exam Qty: | 40 |
| Exam Format: | Multiple Choice |
| Certificate Validity Period: | 3 years (renewable via 60 CPD points) |
| Passing Score: | 65% (26/40) |
| Exam Price: | $599 USD |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Strategic Leader |
| Sample Questions: | EXIN ITIL Sample Questions |
| Exam Way: | Online (Remote Proctored) or On-site (Test Center) |
| Pre Condition: | None |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-4-Foundation |
EXIN ITIL Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Understand the purpose and components of the ITIL service value system | - Describe the ITIL service value system |
| Understand the four dimensions of service management | - Describe the four dimensions: Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes |
| Understand the key concepts of service management | - Describe the key concepts of creating value with services - Recall the definition of: service, utility, warranty, customer, user, service management, sponsor - Describe the key concepts of service relationships |
| Understand how the ITIL practices contribute to the service value chain | - Explain the role of selected practices in the service value chain |
| Know the purpose and key terms of selected ITIL practices | - Describe the purpose of selected practices
|
| Understand the activities of the service value chain, and how they interconnect | - Describe the interconnected nature of the service value chain and its activities: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support |
| Understand how the ITIL guiding principles can help an organization adopt and adapt service management | - Explain the use of the guiding principles - Describe the nature, use and interaction of the guiding principles |
EXIN ITIL Foundation (V4) Sample Questions:
1. Which practice owns and manages issues, queries and requests from users?
A) Incident management
B) Problem management
C) Change control
D) Service desk
2. Which Practice includes management of workarounds and known errors?
A) Incident management
B) Problem management
C) Service configuration management
D) Monitoring and event management
3. Which describes normal changes?
A) Changes that must be implemented as soon as possible
B) Changes that need to be scheduled and assessed following a process
C) Changes that are typically initiated as service requests
D) Changes that are low-risk and pre-authorized
4. What is a cause, or potential cause, of one or more incidents?
A) A workaround
B) A configuration item
C) A problem
D) An incident
5. What is the difference between the 'incident management' and 'service desk' practices?
A) incident management resolves complex issues, service desk resolve simpler issues.
B) incident management manages interruptions to service desk monitors achieved service quality
C) incident management resolves issues, service desk investigates the underlying causes of issues
D) Incident management restores service operation, service desk provides communication with users
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: D |
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