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Updated: Oct 08, 2026

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Salesforce NP-Con-101 Exam Overview:

Certification Vendor:Salesforce
Exam Name:Salesforce Certified Nonprofit Success Pack Consultant
Exam Number:NP-Con-101
Exam Format:Multiple-choice, Multiple-select
Real Exam Qty:65
Exam Price:USD 200 (Retake: USD 100)
Passing Score:67%
Available Languages:English
Certificate Validity Period:2 years
Related Certifications:Salesforce Certified Administrator
Exam Duration:105 minutes
Recommended Training:Salesforce Trailhead - Nonprofit Success Pack
Exam Registration:Salesforce Certification Registration
Sample Questions:Salesforce NP-Con-101 Sample Questions
Exam Way:Online proctored or onsite test center
Pre Condition:Must hold Salesforce Certified Administrator certification
Official Syllabus URL:https://trailhead.salesforce.com/credentials/npspconsultant

Salesforce NP-Con-101 Exam Syllabus Topics:

SectionWeightObjectives
Fundraising and Donation Management22%- Donation and payment processing
  • 1. Soft credits and matching gifts
  • 2. Payment gateway integration
  • 3. One-time and recurring donations
- Gift management and acknowledgement
  • 1. Donation lifecycle tracking
  • 2. Receipting and acknowledgement processes
Data Management and Quality15%- Data import and export
  • 1. NPSP Data Import Tool vs Data Loader
  • 2. Bulk data operations
- Duplicate management and data cleaning
  • 1. Data validation and governance
  • 2. Matching rules and deduplication
Reporting and Analytics5%- NPSP-specific reports and dashboards
  • 1. LYBUNT, SYBUNT, and giving reports
  • 2. Household and donor analytics
Program and Service Delivery18%- Program Management Module (PMM)
  • 1. Programs, engagements, and services
  • 2. Participant tracking and outcomes
- Case management and client services
  • 1. Service delivery tracking
  • 2. Nonprofit Cloud Case Management integration
Solution Design and Implementation20%- Requirements gathering and solution design
  • 1. Aligning NPSP features with nonprofit needs
  • 2. Declarative vs custom development
- Deployment and change management
  • 1. Testing and deployment strategies
  • 2. Governance and maintenance best practices
Nonprofit Success Pack Overview and Architecture15%- NPSP core components and data model
  • 1. NPSP object structure and relationships
  • 2. Contact relationships and affiliations
  • 3. Household and account models
- NPSP settings and configuration framework
  • 1. Global settings and customizations
  • 2. Package configuration options

Salesforce Certified Nonprofit Success Pack Consultant Sample Questions:

Question #1

A consultant is importing a number of new individual gifts from a recent fundraising event for a non-profit that is using NPSP. It is very important that donors receive credit for these new donations. Where is the automatic Opportunity Contact Role hard credit value configured for this scenario?

  • A. Opportunity Settings
  • B. Relationship record
  • C. NPSP Settings
  • D. Affiliation record
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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Question #2

Which resource should the consultant recommend to a non-profit organization to suggest new features in NPSP?

  • A. Salesforce Help
  • B. Trailblazer Community
  • C. Salesforce AppExchange
  • D. Power of Us Hub
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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Question #3

A nonprofit offers courses that grant teachers credit toward maintaining their teaching certification. Teachers can enroll in an annual cohort to complete the course modules together. The nonprofit needs to track the courses each teacher completes and the credits awarded to them.
Which solution should a consultant recommend?

  • A. Engagement Plans
  • B. Self-Service Portal
  • C. Service Cloud
  • D. Program Management Module
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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Question #4

A nonprofit created a custom Opportunity Name for all In-kind gifts.
Which two considerations should the consultant discuss with the nonprofit?
Choose 2 answers

  • A. Click the Refresh Name button on one Opportunity record to update all relevant Opportunities.
  • B. The Opportunity Name Format will only be applied to new Opportunities of the matching record type,
  • C. The nonprofit should change existing Opportunities to the new naming convention through an upsert.
  • D. The nonprofit should change existing Opportunities to the new naming convention by running the Refresh All Opportunity Names utility.
Reveal Solution  Discussion  0

Correct Answer: B,D  🗳️

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Question #5

Which two scenarios should be included in a Salesforce-recommended V2MOM?

  • A. Metrics
  • B. Vision
  • C. Objectives
  • D. Milestones
  • E. Virtues
Reveal Solution  Discussion  0

Correct Answer: A,B  🗳️

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