Salesforce Certified Sales Cloud Consultant Sample Questions:

1. A consultant is working with Cloud Kicks (CK) on its initial Sales Could implementation. CK wants its sales reps to be able to use Sales Cloud to track accounts, contacts, and opportunities before its global conference in 4 months.
What should the consultant recommend to meet the requirement?

A) Implement Sales Cloud out of the box and iterate before the conference.
B) Reduce the scope and deploy Accounts and Contacts before the conference.
C) Set obtainable metrics, goals, and milestones before the conference.

2. The Cloud Kicks global sales team has asked for a simpler way to view and manage its opportunity pipeline.
The team is often responsible for hundreds of deals at a time across multiple countries and currencies. The sales reps have suggested using the Kanban view.
What is a consideration when using the Kanban view?

A) It can show roll-up summary fields for Currency fields.
B) It can summarize records by Currency fields.
C) It can display up to 10 fields per card.

3. Cloud Kicks (CK) has acquired a competitor that also uses Sales Cloud. They have many of the same customers and prospects. The CEO of CK wants the consultant to work with senior managers to document use cases and determine a project plan for everyone who will be on the CK org.
Which action should the consultant recommend?

A) Hold a kickoff meeting with the CK stakeholders.
B) Export the data from the competitor's system and merge it into Ck's org.
C) Conduct discovery sessions and document existing business practices for each company.

4. The leadership team at Cloud Kicks wants to improve the rate of user adoption of Sales Cloud.
Which option should the consultant recommend?

A) Use a collaboration tool to gather feedback from users.
B) Conduct a requirements workshop to gather user stories.
C) Add Approval processes to enforce data standards.

5. Cloud Kicks currently supports three business lines within a single Salesforce instance: Running, Athleisure, and Celebrity Co- Branded. The VP of Athleisure controls a large budget and is often able to re-prioritize business stories and 'shadow projects' into releases ahead of other groups.
This topic comes up frequently and often derails the monthly project management meeting. This limits the amount of time available to cover other critical topics.
Which strategy should the consultant recommend to address these issues?

A) Divide the development team into three units/tracks to support each line of business Independently.
B) Create a weekly all-hands call, including business and technology resources, to review direction and priority of development.
C) Propose a monthly executive steering committee to manage budget, handle direction questions, and ensure development capacity is split equitably.

Solutions: