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Last Updated: Oct 02, 2026

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Avaya 3000.2 Exam Syllabus Topics:

SectionObjectives
Networking and Integration- VoIP protocols and QoS considerations
- SIP trunking and PSTN connectivity
SME Communications Solutions Overview- IP Office and SMB communication fundamentals
- Avaya SME portfolio architecture and components
Maintenance and Troubleshooting- System upgrades and patch management
- Fault isolation and diagnostics
Advanced Features and Applications- Voicemail and unified messaging
- Contact handling and call routing
Installation and Configuration- Endpoint configuration and user provisioning
- System deployment and initial setup

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

Question #1

Which three requirements are collected during the Infrastructure Data Gathering phase?
(Choose three.)

  • A. Above Physical Layer: Existing Data Network
  • B. Productivity Requirements
  • C. Line of Business application integration needs
  • D. Physical Layer: Existing Telecom Infrastructure
  • E. Current PBX/Key System Features and Dial Plan
Reveal Solution  Discussion  0

Correct Answer: A,D,E  🗳️

Question #2

What is used within CCR for sending wallboard messages (Scheduled and Instant), Setup Housekeeping schedule - Database backup, Re-Index database, and Real time statistics reset?

  • A. The Supervisor Scheduler is used to send wallboard messages (Scheduled and Instant), Setup Housekeeping schedule - Database backup, Re-Index database, and Real time statistics reset.
  • B. The SQL manager is used to send wallboard messages (Scheduled and Instant), Setup Housekeeping schedule - Database backup, Re-Index database, and Real time statistics reset using database information.
  • C. Delta Server is used to send wallboard messages (Scheduled and Instant), Setup Housekeeping schedule - Database backup, Re-Index database, and Real time statistics reset.
  • D. The CCR wallboard client is used to send wallboard messages (Scheduled and Instant), Setup Housekeeping schedule - Database backup, Re-Index database, and Real time statistics reset.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #3

Your customer has requested that you implement a plan to give their two sites complete resiliency. Which two will accomplish this? (Choose two.)

  • A. IP500v2 with redundant processor
  • B. Preferred Edition - Messaging at both locations
  • C. IP Office Resiliency License
  • D. IP Phones with backup call server
Reveal Solution  Discussion  0

Correct Answer: B,D  🗳️

Question #4

An existing IP Office customer currently has an IP500 with 14 analog trunks, thirty 2420 digital stations and 16 fax machines connected to their IP Office. They have purchased a 24/30 channel ISDN line from their provider to upgrade the trunk capacity of the system. Which two must be added to the IP Office to make this work? (Choose two.)

  • A. VCM32
  • B. IP500 T1/E1 Channels License
  • C. PRI-UNI Expansion Card
  • D. PRI24/PRI30 Expansion Card
  • E. IP500 VCM Channels License
Reveal Solution  Discussion  0

Correct Answer: B,C  🗳️

Question #5

A customer wants to set up two IP500v2 Office control units at different sites. Which H.323 supplementary service signaling method would you choose to automatically exchange information about users and extensions, allowing remote users to be called without any additional configuration on the local IP Office?

  • A. IP Office SCN
  • B. QSIG-A
  • C. QSIG-B
  • D. H.450
  • E. None
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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