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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. A customer wants their callers to have greater control over their interactions when they reach their contact centers. They want their callers to be able to get a callback when the next agent is available, or schedule a callback for a day/time that is most convenient. Callers should also be able to continue to hold. Avaya Callback Assist (CBA) gives a customer control of their interaction with the contact center by providing the customer with the estimated wait time and options.
Avaya Callback Assist (CBA) can be installed in which three different environments based on these business requirements? (Choose three.)

A) CTI
B) Analog
C) AACC
D) SIP
E) Tl/El

2. Avaya Elite Multichannel (EMC) is a Microsoft Windows-based software feature set.
Avaya Elite Multichannel R6.6 integrates with MS Dynamics 365 in which two use cases? (Choose two.)

A) Avaya Elite Multichannel agent desktop (thick client) with Microsoft Dynamics web client
B) Microsoft Dynamics (thin client) embedded with Avaya Elite Multichannel APIs (channel controls)
C) Microsoft Dynamics (thick client) embedded with Avaya Elite Multichannel APIs (channel controls)
D) Avaya Elite Multichannel agent desktop (thick client) and Microsoft Dynamics (thick client) embedded together on the agent desktop

3. Avaya Common Servers supported for new orders for Virtual Appliance Deployments of Avaya Aura® 8.1.x applications will be shipped with Dell Gen 10 servers using Intel Skylake processors. There are three (ASP 110, 120 and 130) variants of this Avaya Solutions Platform (ASP) that differ only in the way the software is loaded on the server, because the underlying hardware is the same.
Which two statements are true for the ASP 130? (Choose two.)

A) Avaya provides tools to install/upgrade the VMware hypervisor.
B) Apps are installed, and host managed using vSphere web client or customer-provided vCenter server.
C) Remote upgrade of servers is supported, and site visit is not required.
D) Standard VMware version (non-customized) is used.

4. Refer to the exhibit.

This exhibit shows an example of the Call Management System (CMS) and Call Center Elite architecture. A customer wants CMS so It can manage their separate business units, departments, or locations from a single reporting point.
How many Automatic Call Distribution (ACD) queues can a single CMS system report on?

A) 15
B) 5
C) 8
D) 10

5. Avaya OneCloud - Private Delivery provides a single-tenant dedicated software instance designed for large enterprise customers requiring higher feature sets, more control, customization, and higher security options.
Which Private Delivery option uses pre-defined data centers with an automated reference architecture to deliver a standard set of UC and CC solutions?

A) Custom
B) Secure
C) ReadyNow
D) Enterprise

Solutions: