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Last Updated: Sep 16, 2026

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Avaya 6209.1 Exam Overview:

Certification Vendor:Avaya
Exam Name:Avaya Aura Contact Center CCT and Multimedia Implementation Exam
Exam Number:6209
Related Certifications:ACIS-6209 - Avaya Certified Implementation Specialist - Avaya Aura Contact Center CCT and Multimedia
Exam Duration:120 minutes
Available Languages:English
Exam Format:Multiple Choice, Scenario-Based Questions
Sample Questions: DOWNLOAD DEMO
Exam Way:Pearson VUE testing center or authorized online delivery (subject to Avaya program availability).
Pre Condition:Recommended knowledge of Avaya Aura Contact Center solutions and implementation experience.

Avaya 6209.1 Exam Syllabus Topics:

SectionObjectives
Multimedia Contact Management- Agent Desktop Features
  • 1. Customer Interaction Management
  • 2. Multimedia Handling
- Multimedia Routing
  • 1. Email Routing
  • 2. Web Communications
  • 3. Multimedia Queues
Implementation and Troubleshooting- Troubleshooting
  • 1. Multimedia Service Issues
  • 2. Log Analysis
  • 3. Connectivity Issues
- Deployment Procedures
  • 1. System Testing
  • 2. Installation Validation
  • 3. Configuration Verification
Contact Center Control Toolkit (CCT)- CCT Installation and Configuration
  • 1. Server Configuration
  • 2. Client Installation
  • 3. Desktop Integration
- CCT Administration
  • 1. Workflow Configuration
  • 2. User Profiles
  • 3. Screen Pop Configuration
Contact Center Architecture and Components- Avaya Aura Contact Center Architecture
  • 1. Server Roles
  • 2. System Components
  • 3. Network Requirements
Integration and Connectivity- Avaya Aura Integration
  • 1. Session Manager Integration
  • 2. Routing Policies
  • 3. Trusted Host Configuration
- Third-Party Integration
  • 1. Web Services
  • 2. CRM Integration
  • 3. Database Connectivity

Avaya 6209.1 Exam: Your Questions, Straight Answers

Avaya Aura Contact Center CCT and Multimedia Implementation is an official Avaya exam, catalogued under the code 6209.1. Passing it earns you the Avaya Aura certification at the Professional level. It also connects with ACIS-6209 - Avaya Certified Implementation Specialist - Avaya Aura Contact Center CCT and Multimedia. The credential carries the vendor's authority, which is why it keeps opening doors for the people who hold it.

Yes, and for every version. TrainingQuiz provides free demos of the Avaya Aura Contact Center CCT and Multimedia Implementation material so you can compare the PDF, SOFT, and online formats before deciding. After purchase, updates are free for 365 days, and when your product expires you can extend the update service at a 50% discount.

Recommended knowledge of Avaya Aura Contact Center solutions and implementation experience.

Vendor rules change over time, so confirm the current conditions before registering.

A 100% money-back guarantee covers you under stated conditions. Take the Avaya Aura Contact Center CCT and Multimedia Implementation exam within 60 days of purchase; if you fail, you may claim a full refund, provided the exam matches your product. Attempts within 3 days of purchase are ineligible, as are downloaded-but-unused products, free materials, and expired orders; the candidate name must match the payer name. Submit a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and claims are processed within 7 days. You may instead exchange for two other exam products of equal value, free, keeping the update service on your original purchase.

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Avaya Aura Contact Center CCT and Multimedia Implementation is divided into 5 official domains, led by Contact Center Control Toolkit (CCT), Integration and Connectivity, and Multimedia Contact Management. The complete breakdown is above on this page; candidates who study the syllabus first waste the least time later.

Avaya Aura Contact Center CCT and Multimedia Implementation Sample Questions:

Question #1

The routing rules in Contact Center Multimedia (CCMM) make several complex decisions to decide the handling and routing of the multimedia contacts. What are three things that refer to the routing rules? (Choose three).

  • A. Skillset
  • B. Priority
  • C. FromAddress
  • D. ToAddress
  • E. KeyWord Group
Reveal Solution  Discussion  0

Correct Answer: C,D,E  🗳️

Question #2

When verifying the installation using the Communication Control Toolkit (CCT) reference client. A message is received stating that the server is not authorized for the CCT database even though the agent is configured correctly in the Contact Center Manager Administration (CCMA) utility. What is the process to verify that the user data was pushed in CCT database correctly?

  • A. Use the CCT Console and import Windows accounts to verify that the account exists in the domain
  • B. Use the CCT WebAdmin to verify that the agent and the user account are associated
  • C. Check the CCT Console and the deployment type for the Contact Center Manager server IP addresses
  • D. Remove and re-configure the agent using the Contact Center Manager Administration Utility
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #3

A technician is installing the Avaya Aura Agent Desktop (AAAD) on an agent computer. Which three prerequisite software packages are installed as part of this installation? (Choose three).

  • A. Windows Installer CleanUp Utility 2.5.0.1
  • B. Microsoft Visual C++ 2008 Redistributable Package (x86)
  • C. Microsoft .NET Framework 3.5
  • D. Microsoft Visual Basic 6.0
  • E. Windows Installer 3.1 Redistributable (v2)
Reveal Solution  Discussion  0

Correct Answer: B,C,E  🗳️

Question #4

A technician has installed Communication Control Toolkit (CCT) and wants to import Windows users from the customer's network. In order to import Windows domain users into the CCT database, what two criteria must exist between the CCT server and the Windows Domain Controller? (Choose two).

  • A. The Windows users are in a separate and untrusted domain from the Communication Control Toolkit server
  • B. The users are local users on the Communication Control Toolkit server
  • C. The Windows users are in the same domain as the Communication Control Toolkit server
  • D. A two-way trust relationship is configured between the Window user's domainCommunication Control Toolkit server's domain
Reveal Solution  Discussion  0

Correct Answer: C,D  🗳️

Question #5

The technician needs to install an Avaya Aura Contact center in a co-resident configuration to support a contact center with less than 200 agents or less than 12000 calls per hour. The Contact Center Support Multimedia Outbound and Universal Networking. The co-resident applications link through Contact Center Manager Server, License Manager, Contact Center Manager infrastructure, Communication Control Toolkit, Contact Center Multimedia, Server Utility and Avaya Media Server. For this installation, what is the drive letter and size of the hard disk partition required for the Avaya Aura Contact Center application?

  • A. E:\ and 120 GB
  • B. C:\ and 60 GB
  • C. F:\ and 300 GB
  • D. D:\ and 80 GB
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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