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Avaya 33810X Exam Syllabus Topics:

Avaya Aura® Contact Center Solution Design Sample Questions:

1. A sales representative is preparing for a customer presentation with market trends for Avaya Aura® Contact Center administration tools and applications.
Which two market trends should be Included? (Choose two.)

A) Engaging customers on their terms
D B) Customers initiating calls into the Contact Center by telephone only
B) Contact Center data gathered from generic reports only
C) Evolution of the Contact Center agent

2. Refer to the exhibit.

AACC routes contacts based on business logic to any SIP addressable endpoint.
Which statement about AACC Voice Contact is true?

A) It Is anchored In the Media Server.
B) It Is anchored In the G450.
C) It Is anchored In the Media Processing Platform.
D) It Is anchored in the Session Manager.

3. A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected.
Which additional information is also needed?

A) The design diagram for discussion with customer
B) The salaries of the executives In the meeting
C) The model numbers of the existing contact center equipment
D) The Avaya solutions and services Avaya could offer

4. A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected.
Which additional information is also needed?

A) The design diagram for discussion with customer
B) The salaries of the executives In the meeting
C) The model numbers of the existing contact center equipment
D) The Avaya solutions and services Avaya could offer

5. A customer wants a solution to minimize IT overhead costs and thick clients. Which Avaya application would you recommend to solve this business challenge?

A) Avaya IX™ Workforce Engagement
B) Avaya IX™ Workspaces
C) Avaya Control Manager
D) Avaya Breeze® Platform

Solutions: