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Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

1. Which statement about Auxiliary Experience Portal Manager (EPM) is true?

A) Only one Auxiliary EPM server can be added per Avaya Aura Experience Portal (AAEP) 6.0 system.
B) More than one Auxiliary EPM server can be added per AAEP 6.0 system.
C) Auxiliary EPM can be Installed co-resident with MPP server.
D) Auxiliary I PM ran be installed on a single server AAEP system.

2. Your client reported their Avaya Proactive Outreach Manager (POM) campaign is playing this message to their customers:
The system is experiencing technical difficulties.
Which two steps would you take to identify the likely cause of this message? (Choose two)

A) If the application uses Text to Speech (TTS), verify the Speech Server is working and is licensed correctly.
B) Ensure that the Short Message Service (SMS) server is not down.
C) Ensure that the Experience Portal Manager (EPM) can communicate with the Avaya AuraCommunication Manager (AACM).
D) If the application uses recorded .wav files, ensure the Media Processing Platform (MPP) can e files.
E) Verify that th.ir H.323 or SIP ports are in service and that there are POM licenses available

3. A customer has installed Avaya Aura Experience Portal, but no port was specified in the configuration the WebLM server. What is the default port used by the WebLM server?

A) 28443
B) 8443
C) 8080
D) 443

4. Which Intelligent Customer Routing (ICR) component load balancing routing requests across multiple ICR Cores?

A) the ICR Core
B) the ICR Pluggable Data Connector (PDC)
C) the Self Service Application (SSA)
D) the ACR call Control application (CCA)

5. You have just installed Proactive Out roach Manager (POM) 2 SP 4 or newer on your Avaya Aura Experience Portal (AAEP) 6.0. You run your first campaign and the POM monitor appear to show an Active Job, but no outgoing calls appear to be made. You notice the following entry in the CrnpMgrService.out log file:
CmpMgtService.out
@2011-10-21-02-32-43|P_POMCM002|ERROR|POMCM|||OUT call web service returned fault: Transport error: 401 Error: Unauthorized | 192.9.84.93 ####
Which step must you take to correct the issues and continue with this procedure?

A) Login to EPM using a user with an assigned role of "Administration" and ensure that the Outcall User name administered in POM Configuration > POM Server > Outbound Settings > voice Server link has the assigned role of "Web Services".
B) Login to EPM CLI using a Linux user with root permissions and ensure that the Outcall User Nan and Password administered in POM Configuration > POM Server > Outbound Settings > Voice server link contains a valid password and" is not locked.
C) Login to EPM using a user with an assigned role of "Administration" ensure that the Outcall U Name and Password administered in System Configuration > VPMS Servers > VPM5 Settings > Web Service Authentication > Outcall is the same as in User Management > Users > and then enabled and not locked.
D) Login to Experience Portal Manager (EPM) using a user with an assigned role of "Administration" and ensure that the Outcall User Name and Password administered in POM Configuration > POM Server > Outbound Settings > Voice Server link is the same as in User Management > Users > and that it is enabled and not locked.

Solutions: