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Last Updated: Sep 16, 2026
No. of Questions: 55 Questions & Answers with Testing Engine
Download Limit: Unlimited
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| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam |
| Exam Number: | 6201-1 |
| Certificate Validity Period: | 2 years |
| Real Exam Qty: | 55 - 65 |
| Exam Duration: | 90 minutes |
| Passing Score: | Not publicly disclosed by Avaya |
| Exam Format: | Multiple Choice, Multiple Select |
| Related Certifications: | Avaya Call Management System (CMS) Avaya Aura Communication Manager |
| Exam Price: | Approx. $125 - $150 USD |
| Available Languages: | English |
| Recommended Training: | Avaya Official Training |
| Exam Registration: | Pearson VUE Registration Avaya Certification Portal |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Proctored: Onsite at Pearson VUE centers or online proctored |
| Pre Condition: | No mandatory prerequisites; hands-on experience with Avaya Aura CM and CMS is strongly recommended |
| Official Syllabus URL: | https://support.avaya.com/certification/ |
| Section | Weight | Objectives |
|---|---|---|
| Avaya Call Management System (CMS) Fundamentals | 20% | - CMS architecture and components - System administration and data collection - Installation and configuration |
| Maintenance and Troubleshooting | 15% | - Diagnostic tools and log analysis - Common implementation issues and fixes - Backup, restore, and system health |
| Reporting and Performance Management | 20% | - Data verification and validation - Agent, split, and service level metrics - Real-time and historical reporting |
| Call Routing and Vectoring | 20% | - Vector programming and VDN configuration - Skill levels and routing strategies - Call treatment and queuing logic |
| Avaya Aura Communication Manager | 25% | - Integration with CMS - Platform architecture and licensing - ACD and EAS configuration |
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation is an official Avaya exam, registered under exam code 6201-1. Passing it earns the Avaya Certified Implementation Specialist - Contact Center certification at the Specialist / Professional level. It also links to Avaya Aura Communication Manager, Avaya Call Management System (CMS). As an internationally recognized capacity standard, this credential speaks for your ability wherever your career takes you.
The Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation syllabus comprises 5 official domains. The heaviest include Call Routing and Vectoring (20%), Maintenance and Troubleshooting (15%), and Avaya Aura Communication Manager (25%). The complete outline is above on this page; a short, efficient study plan starts with knowing exactly where the marks live.
The Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation exam packs 55 - 65 questions into 90 minutes. Short-term preparation works best when every session is realistic, so run timed simulations in the TrainingQuiz engine, keep your flag-and-return rhythm tight, and let repeated full-length runs build the pace the clock demands.
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation requires Not publicly disclosed by Avaya to pass, with an official registration fee of Approx. $125 - $150 USD. Retakes bill the full Approx. $125 - $150 USD again, so speed should never mean gambling. Compress your preparation with the TrainingQuiz practice tests, and book once your scores clear the requirement reliably.
No mandatory prerequisites; hands-on experience with Avaya Aura CM and CMS is strongly recommended
Policies change, so verify the current requirements before registering on the official exam page.
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation registration goes through the official channels below.
For your schedule planning: the exam is delivered Proctored: Onsite at Pearson VUE centers or online proctored.
Avaya recommends the following training for Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation candidates.
On a short preparation timeline, combine any training with the 55 practice questions in the TrainingQuiz 6201-1 package to convert learning into scoring ability fast.
Yes to both. TrainingQuiz provides a free demo of the Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation questions so you can verify the quality first, and after purchase the newest practice material is free for one year from the date of your order. When that year ends, extending the update service costs 50% of the regular price.
Your purchase carries a 100% money-back guarantee with defined conditions. Take the Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation exam within 60 days of purchase; if you fail, you may claim a full refund, provided the exam matches your product. Attempts within 3 days of purchase are ineligible, as are downloaded-but-unused products, free materials, and expired orders; the candidate name must match the payer name. Submit a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and claims are processed within 7 days. Alternatively, exchange for two other exam products of equal value, free, with the update service on your original purchase retained.
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To configure the eri0 network device on CMS, which set of Solaris files, must be edited?
Correct Answer: D 🗳️
CMS Supervisor user forgot their password.
What must he do to reset a password in CMS?
Correct Answer: A 🗳️
A small but growing software firm is currently subcontracting a call centre to answer its technical support calls. The contact with the agency limits the number of simultaneous tech support calls to 50.
Which vectoring option provides the capability to limit the number of active calls and send the surplus to a busy treatment?
Correct Answer: C 🗳️
A technician integrates the customer's network and links the CM reference between CM and CMS is greater than 24 hours.
What can be done to fix the problem?
Correct Answer: A 🗳️
Explanation: Only visible for TrainingQuiz members. You can sign-up / login (it's free).
Which two Advocate features address the condition called the Supervisor Shuffle? (Choose two)
Correct Answer: C,D 🗳️
Explanation: Only visible for TrainingQuiz members. You can sign-up / login (it's free).
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