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BBPSD Customer Service Sample Questions:

1. An organisation that has distinguished itself in the automobile market by offering free insurance and petrol for a year would claim to have a:

A) USP.
B) SPU.
C) CSP.
D) BPS.

2. A person who has the skills to deal effectively in customer facing roles is known as a:

A) A trained salesperson.
B) Customer service professional.
C) A marketing specialist.
D) A service employee.

3. It is important to give an internal customer a good customer experience because:

A) They are more likely to complain than external customers.
B) They are more important than external customers.
C) They are equally as important as external customers.
D) They are more likely to be a returning customer.

4. Frequent interruptions:

A) Help when working with colleagues.
B) Are a common time wasting activity.
C) Can help you to make the most of your time.
D) Help to get a lot of things done at once.

5. Market segmentation means that:

A) The market that the organisation is selling to has become saturated
B) There is only a small market that is available to consumers
C) Organisations can deal quicker with customers
D) Customers are sub divided into smaller groups to distinguish purchaser behaviour

Solutions: