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IBM C2010-591 Exam Syllabus Topics:

IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. How is a power user of an IT asset and service management system defined?

A) A user who is an expert in programming additional features to the system which will be used by other users.
B) A user who is responsible for management of the system administration team.
C) A user with the highest level of authorization to access the system.
D) A user who has the ability to use advanced features of the system which are beyond the abilities of regular users.

2. A service provider company is managing 5,000 servers in their customers' environments. Their customers' 20 networks are isolated from each other but accessible through a firewall from the management network where IBM Tivoli Application Dependency Discovery Manager (TADDM) Storage Server resides. What would be the best TADDM architecture for this scenario?

A) TADDM Synchronization Deployment
B) TADDM Storage Deployment
C) TADDM Domain Deployment
D) TADDM Streaming Deployment

3. Why is the corporate vision and strategy important for a high level requirements document?

A) It provides an overview of the company's mission and market strategy which determines the IT asset and service management business requirements.
B) It provides a clear definition of the company goals, how they want to achieve these goals, and what is needed to achieve these goals which determines the IT asset and service management business requirements.
C) It provides an understanding of how current IT asset and service management processes support these requirements.
D) It provides company policies which determine the preferred vendors and influence the high level requirements for a IT asset and service management solution.

4. A customer's IT environment consists of servers, storage, desktop, and point of sale devices. Assuming IBM SmartCloud Control Desk is used to manage these items in the CMDB, which two scanning tools also need to be deployed and integrated in order to perform reconciliation of authorized versus deployed configuration items? (Choose two.)

A) IBM Tivoli Usage and Accounting Manager
B) IBM Tivoli License Compliance Manager
C) IBM Tivoli Provisioning Manager
D) IBM Tivoli End Point Manager
E) IBM Tivoli Application Dependency and Discovery Manager

5. Which statement is true about Key Performance Indicators (KPIs)?

A) KPIs should always be measured by percentage.
B) KPIs always have to be adjusted to match the customer's actual status.
C) KPIs must be specific, measurable, achievable, realistic, and timely (SMART).
D) KPIs are defined according to the IT customer requirements.

Solutions: