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IBM Enterprise Storage Technical Support Sample Questions:

1. A customer has asked an IBM technical specialist about growth in I/O on its existing system. The specialist generated the following table:

Which tool was used to produce this table?

A) ProtecTIER Planner
B) Batch Magic
C) Storage Tier Advisor Tool
D) Disk Magic

2. A manager is evaluating XIV as a new storage solution because of an extensive utilization of snapshots in the production environment. The storage administration team is a mobile workforce and the manager is concerned about running out of snapshot capacity before an administrator can respond.
How can the solution architect respond to the manager's concern?

A) Show how the storage administrator can remotely increase the size of the available snapshot space in a pool by using the mobile dashboard.
B) Demonstrate the ability of the XIV to automatically convert LUNs to thin-provisioned within a storage pool to free up space for snapshots.
C) Explain how custom alerting can be configured in the GUI and push notifications can be sent from IBM support to an Apple or Google service.
D) Provide details on IBM Custom Technical Support, which automatically includes remote administration of an XIV system.

3. A customer has an existing mainframe environment with a DS8870 attached. This frame is only partially populated. The customer is attaching existing IBM POWER servers that require a three-tier storage solution including SSDs. Electrical power is not readily available. Price is also a key criterion in making the decision.
Which addition to the existing system should be proposed to this customer?

A) Add disks to the DS8870.
B) Add IBM SAN Volume Controller along with IBM FlashSystem and Storwize V7000.
C) Add a Storwize V7000 in a new rack.
D) Add IBM Spectrum Scale in front of the DS8870 along with additional disks in the DS8870.

4. What should a storage specialist do to verify that a heterogeneous solution is supported by IBM?

A) Check Systems Storage Interoperation Center
B) Perform a proof-of-concept
C) Verify the solution using IBM Red Books
D) Consult the installation guide

5. A customer has several legacy storage arrays containing many hot spare disks. The customer has heard that the IBM XIV does not have any hot spares.
What should the technical specialist explain to the customer about the way the IBM XIV works?

A) Legacy storage arrays with hot spares take hours to rebuild extending the failure window.
B) The IBM XIV has four hot spares per module to allow for multiple hot spare failures at one time.
C) Each drive has spare capacity and spreads the data across the spare capacity of each drive.
D) The IBM XIV has two hot spare drives per module to handle failures.

Solutions: