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Book Recommended For 500-450 Exam Preparation

Cisco Unified Customer Voice Portal: Building Unified Contact Centers (Networking Technology: IP Communications) by Rue Green

This book is a wonderful guide that helps the candidates to learn about deploying Cisco Unified Customer Voice Portal IVRs in the contact center-specific environment alongside deployment best practices, detailed insights for designing CVP's architecture and its components. After reading this edition, you get to know about CVP-based unified solutions, minimizing configuration errors, and reducing downtime while implementing the solutions. It also highlights the importance of choosing the right deployment model and implementing the detailed call flows for VRU and comprehensive deployment models. This book is available on Amazon in the Kindle and Paperback versions, so you can buy it to prepare for the Cisco 500-450 exam independently.

Reference: https://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/specialist-ucceis.html

Who Is Cisco 500-450 Exam Intended For?

This exam is designed for the candidates who are responsible for installing & deploying Cisco Unified CCE solutions. So, on the final test day, you need to have the skills like installing, configuring, setting up, and troubleshooting the Cisco Unified CCE solution. It assesses your readiness for becoming the Cisco Unified Contact Center Enterprise Specialist certified as it is compulsory to have a deep knowledge of the field before taking the 500-450 exam.

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What Are The Topics Covered In The Exam?

The candidate can learn about the Cisco Unified CCE solution by mastering the concepts of the following domains which will allow you to write the test with ease and get the prestigious Cisco Unified Contact Center Enterprise Specialist certification. A complete list of topics can be found on the official exam page, which includes:

• Understanding Cisco Unified CCE Agent Supervision considerations and issues (20%).
• Recognizing Cisco Unified CCE tools, Cisco Unified CVP, Cisco Unified ICM, Cisco Unified IC, and Finesse tools (16%).
• Identify Cisco Unified CVP, ICM, and Cisco Finesse (11%).
• Describe the installation process for ICM components of Cisco Unified CVP, Cisco Finesse, Cisco Unified Contact Center Enterprise solution, and Cisco Unified IC. (21%)
• Describe the Call Flow Scripting Process in Cisco Unified CVP and Cisco Unified ICM for Cisco Contact Center Enterprise solution (18%).
• Define the fault-tolerant characteristics of the Cisco Unified Contact Center Enterprise solution, Cisco Unified Intelligence Center, Cisco Finesse, and Cisco Unified Customer Voice Portal (14%).

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