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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

1. Which stage of the service lifecycle identifies, defines and aligns the IT solution with the business requirements?

A) Service operation
B) Service transition
C) Service design
D) Service configuration

2. Which is an objective of event management?

A) To provided a channel for users to receive standard services that they are expecting
B) To maintain user satisfaction with the quality of IT services
C) To minimize the impact of incidents due to service failures that cannot be prevented
D) To detect changes of state that have significance for management of an IT service

3. What is the CORRECT definition of service management?

A) A set of specialised organisational capabilities for delivering value to customers in the form of services
B) A set of specialised assets for transitioning services into the live operational environment
C) A group of events that meet the demand from customers for services that they receive
D) A group of people that manages services to fulfil the needs of users and customers

4. In which document would you expect to see an overview of actual service achievements against targets?

A) Service level agreement (SLA)
B) Capacity plan
C) SLA monitoring chart (SLAM)
D) Operational level agreement (OLA)

5. Which one of the following would NOT be defined as part of every process?

A) Metrics
B) Inputs and outputs
C) Roles
D) Functions

Solutions: