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| Section | Objectives |
|---|---|
| Topic 1: Custom Objects and Data Handling | - Custom Object Model and Permissions - Querying with ROQL |
| Topic 2: Integration and Web Services | - Integration with External Systems - Connect Web Services for PHP/SOAP/REST |
| Topic 3: Oracle B2C Service Customization and Tools | - CP Tools and Basic Customization Concepts - Custom Widgets, Controllers and Views |
| Topic 4: Customer Portal and Scripting | - Customer Portal Customizations - Hooks and ROQL Scripting |
1. Starting from Reference Implementation, your client wants to edit the look, feel, and function of the Answer Detail page. Specifically, the customer wants to add a global banner, remove the Answer Feedback widget, and alter the look and feel of the answer content.
Which three files should you modify?
A) site.php
B) standard.php
C) site.ess
D) AnswerFeedback.widget
E) AnswerFeedback.php
F) standard.ess
G) detail.php
2. You notice that your mobile Customer Portal pages are not displaying in development mode. Identify the cause of the error.
A) The login_required attribute of the Page metatagshould be set to false.
B) A mobile page set mapping has not been enabled.
C) Cookies are required for Custom Portal.
D) The post_page_render hook should set the user agent cookie.
E) The pre_age_render hook Should Set the USER_AGENT cookie.
3. Whichare three valid uses of the static methods available in where clause as an input argument?
A) Account::first("Login LIKE 'Jo%'")
B) Contact::find("Incident.Refno LIKE '2015-09-% ' ''
C) Contact::first("Name.Last = 'Smith'")
D) Contact::find("Name.Last LIKE 'Harr%'")
E) Contact::last("Name.Last= 'Smith'")
F) Contact::get("Name.Last LIKE 'Harr%'")
4. You have extended the standard Contact model to a custom model named Extendedcontact, which contains the addcustomName ()function. You have completed the mapping inextensions.ymi file already.
What is the correct code to call this function from a custom controller?
A)
B)
C)
D)
E)
A) Option B
B) Option C
C) Option A
D) Option D
5. Identify the option that accurately describes how to set a report filter from code by using Connect Web Services for SOAP.
A) RightNowSyncPortciient.GetReportFiiters must be used first to retrieve the report filters from the report.
RightNowSyncPortciient .SetReportFiiters can then be used to set the filters in code. The report can then be run USing RightNowSyncPortciient. RunAnalyticsReport-
B) RightNowSyncPortciient.setReportFiiters can beused directly to set the filters in code. The report can then be run using RightNowSyncPortciient. RunAnalyticsReport.
C) Report filters cannot be set from code. The user is required to set the filter in the Analytics Report Designer of the Agent Desktop.
D) An array of AnalyticsReportFiiter can be dynamically created and set on the AnalyticsReport object that is passed to the RightNowSyncPortciient. RunAnalyticsReport method.
Solutions:
| Question # 1 Answer: A,B,G | Question # 2 Answer: A | Question # 3 Answer: B,C,D | Question # 4 Answer: D | Question # 5 Answer: A |
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