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Last Updated: Sep 19, 2026
No. of Questions: 73 Questions & Answers with Testing Engine
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Oracle 1z0-981 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials |
| Exam Number: | 1Z0-981 |
| Available Languages: | English |
| Related Certifications: | Oracle Cross-Channel Contact Center Cloud 2017 Certified Implementation Specialist |
| Real Exam Qty: | 73 |
| Exam Format: | Multiple choice |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Onsite or online via Oracle testing partners |
| Official Syllabus URL: | https://education.oracle.com/exam_test?p_exam_id:1Z0-981 |
Oracle 1z0-981 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Cross-Channel Contact Center Cloud Implementation | - Business Rules and Workflow
|
1z0-981 Exam FAQ: Fast Answers for Oracle Candidates
Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials is an official Oracle exam, registered under exam code 1z0-981. Passing it earns the Oracle Service Cloud certification. It also links to Oracle Cross-Channel Contact Center Cloud 2017 Certified Implementation Specialist. As an internationally recognized capacity standard, this credential speaks for your ability wherever your career takes you.
The Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials syllabus comprises 1 official domains. The heaviest include Cross-Channel Contact Center Cloud Implementation. The complete outline is above on this page; a short, efficient study plan starts with knowing exactly where the marks live.
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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:
Which four statements are true about incident rules?
- A. A catch-all escalation action has no impact on incident rules.
- B. A catch-all incident rule should be typically at the bottom of the rules listed in the initial state.
- C. A catch-all rule has no impact on incident rules.
- D. Queues, staff accounts, custom fields, and profiles must be functioning before rules can be built based on them.
- E. Incident rules should have one rule state.
- F. Incident rules should have a minimum of two rule states.
- G. All incident rules should have an action to transit from the initial state to another state.
Correct Answer: B,D,E,G 🗳️
Which three requirements can be implemented by using workspace rules?
- A. Calling a CPM script
- B. Dynamically setting the URL for browser control
- C. Calling an add-in
- D. Prompting a customer care executive to dynamically open a guide
- E. Triggering escalation mails to the manager after the escalation time is over
Correct Answer: B,C,D 🗳️
A client requires you to set up chat and email as unlimited for an SLA. What must you do?
- A. Use the default values.
- B. Leave both the chat and email fields limit as blank.
- C. Enter the value "Unlimited" in the chat and email fields.
- D. Enter zero as the initial value for both fields.
Correct Answer: D 🗳️
Which two types of joins are available in analytics?
- A. Peripheral
- B. Intersection
- C. Outer LTD) External
- D. Inner
- E. Internal
Correct Answer: C,D 🗳️
Which two statements are true about Oracle Service Cloud accelerators?
- A. They are complete plug-and-play tools that can be used with Oracle Service Cloud in any client environment free of cost.
- B. Oracle provides support for all accelerators.
- C. They are code samples to show how integrations can be built by using the public integration capabilities of Oracle Service Cloud.
- D. They
are available at http://www.oracle.com/technetwork. - E. The source files for all listed accelerators are available for download.
Correct Answer: A,C 🗳️
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