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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

Question 1

Which two statements are true about Oracle Service Cloud accelerators?

A. They are complete plug-and-play tools that can be used with Oracle Service Cloud in any client environment free of cost.
B. Oracle provides support for all accelerators.
C. They are code samples to show how integrations can be built by using the public integration capabilities of Oracle Service Cloud.
D. They
are available at http://www.oracle.com/technetwork.
E. The source files for all listed accelerators are available for download.

Question 2

Which option should you use to create or configure queues?

A. Configuration > Application Appearance >Customizable Menus > System Menus
B. Configuration > Site Configuration > Configuration Settings
C. Configuration > Application Appearance > Customizable Menus > Custom Menus
D. Configuration > Site Configuration > Message Bases

Question 3

Which two statements are true about the Organization object in Service Cloud?

A. It has a one-to-many relation with contacts.
B. It is widely used in Business-to-Business scenarios.
C. It has a one-to-one relation with contacts.
D. It is required to create an incident.
E. It can be associated with incidents directly.

Question 4

Which setup sequence is used to give permissions to an individual to access an application?

A. None. No sequence is required.
B. Profile > Navigation set > Staff Account
C. Staff Account > Profile > Navigation set
D. Navigation set > Profile > Staff Account

Question 5

Which three features can be configured in advanced routing?

A. Queue prioritization
B. Skill time
C. Queue overflow
D. Queue segregation
E. Skill relaxation
F. Queue limit

Solutions: