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Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. Which four statements are correct about hotkeys for Action Commands?

A) They can be assigned to a custom action script.
B) They can all be modified.
C) They have default values.
D) They allow a user to forward a service request.
E) They allow a user to copy a service request.
F) They allow a user to escalate a service request.

2. Your client has noticed that inbound emails from customers are not creating or updating service requests.
Which step should they perform to automate it?

A) Adjust the inbound message filters.
B) Enable SVC_ENABLE_INBOUND_EMAIL_DEFAULT_PROCESSING.
C) Adjust permissions on all customer's profiles.
D) Enable SVC_SR_INBOUND_EMAIL_AUTO_UPDATE.

3. If you did not use the Reference Implementation template for your Digital Customer Service (DCS) application, you will _________.

A) be required to create all of your own components for the display of Engagement Cloud objects
B) be required to map roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role
C) have to contact Oracle Support for the permission to deploy your custom DCS application
D) not be able to preview your application before you publish it

4. Given the entitlement rules below, if a high-severity service request (SR) is created on Thursday at 2 PM, which two options are true?
Condition Column Severity = High
Calendar = 9AM to 5 PM, Monday - Friday, US EST
Resolution Metric = 2880
Resolution Warning Threshold 120
First Response Metric = 360
First Response Warning Threshold

A) Resolution is due on Saturday, 2 PM EST.
B) If the SR is not resolved, Resolution warning will occur on Monday, 12 noon EST.
C) First Response is due on Friday, 12 noon EST.
D) If no action is taken on the SR, First Response warning will occur on Friday, 9 AM EST.

5. Your customer has three service request child categories under the top-level service request category "Accounts":
Gold Accounts
Silver Accounts
Basic Accounts
You now want to disable the "Silver Accounts" category.
Which option meets the requirement?

A) In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Gold Accounts" and "Basic Accounts" child categories and click the "Inactive" button.
B) In Setup and maintenance > Service > Setup > Service Request > manage service Request Child categories, search for the "Accounts" category and deselect the "Active" Column.
C) In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Silver Accounts" child category and deselect the "Active" Column.
D) In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Silver Accounts" Category and expand it, click the "Inactive" button.

Solutions: