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Last Updated: Jul 28, 2026
No. of Questions: 72 Questions & Answers with Testing Engine
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Reports and Analytics | 15% | - Knowledge Reports
|
| Topic 2: Common B2C Service Features | 15% | - General Platform Functionality
|
| Topic 3: B2C Service Knowledge Foundation | 35% | - Content Authoring and Management
|
| Topic 4: Knowledge Advanced | 35% | - Integration and Customization
|
1. Your customer wants to generate a report showing the number of days since incidents of a particular incident typewere updated.
What should you use to create this report?
A) Use the date_add() function.
B) Use the date_diff() function nested in the name_format() function.
C) Create a group filter using the rel_date_diff() function.
D) Create a level filter using the count () function.
2. Which two statements are true about Knowledge Advanced views? (Choose two.)
A) You must create Views to map Knowledge Advanced objects and functionality to the Oracle Service cloud interface.
B) Views do not depend on the number and purpose of the interface that your organization uses.
C) In Oracle Service Cloud if you have multiple interfaces to support multiple brands then you must create a view corresponding to each interface.
D) In Oracle Service Cloud if you have multiple interfaces to support multiple languages or locales then you must create a view for each interface.
E) View cannot be renamed or deleted but only modified.
3. Which two actions must you perform to configure the Social Monitor? (Choose two.)
A) Add of update a list of favorites.
B) Addor update profiles to include the Social Monitor permissions.
C) Add or update staff accounts to use profile that include Social Monitor permissions.
D) Add or update navigation sets to include the Social Monitor navigation button and component.
E) Setup a Social Monitor search schedule.
F) Add or update profiles to include permission to add themes and clustering.
4. Which two components are used by the Knowledge Advanced Task Management facility to automatically generate tasks? (Choose two.)
A) content life cycle events
B) notification configuration
C) user roles
D) configured workflow processes
E) privileges
5. Which action can be performed on published reports?
A) modify report permissions
B) add page breaks
C) enable drill-down links for report levels
D) activate run-time selectable filters
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C,D | Question # 3 Answer: B,D | Question # 4 Answer: A,D | Question # 5 Answer: D |
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