Passing exam with PC-CIC-Core latest training materials
Prepare and pass exam with our Genesys PC-CIC-Core training material, here you will achieve your dream easily With TrainingQuiz!
Last Updated: Sep 21, 2026
No. of Questions: 62 Questions & Answers with Testing Engine
Download Limit: Unlimited
The professional and accurate PC-CIC-Core Training Materials with the best precise contents is helping canidates pass for sure!
Pass your exam with latest TrainingQuiz PC-CIC-Core Training Materials just one-shot. All the core contents of Genesys PC-CIC-Core exam trianing material are helpful and easy to understand, compiled and edited by the experienced experts team, which can assist you to face the difficulties with good mood and master the key knowledge easily, and then pass the Genesys PC-CIC-Core exam for sure.
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Genesys PC-CIC-Core Practice Q&A's
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The PC-CIC-Core exam charges full price for every attempt, which makes choosing well the first time a financial decision too. The Genesys PureConnect: CIC Core Certification practice questions from TrainingQuiz are how careful candidates avoid paying twice.
Genesys PC-CIC-Core Exam Overview:
| Certification Vendor: | Genesys |
|---|---|
| Exam Name: | PureConnect: CIC Core Certification |
| Exam Number: | PC-CIC-Core |
| Related Certifications: | PureConnect Interaction Center Core Specialist PureConnect Interaction Center Core Engineer |
| Exam Price: | 500 USD |
| Real Exam Qty: | 60–62 |
| Exam Format: | Multiple Choice, Multiple Response |
| Available Languages: | English |
| Passing Score: | 69% |
| Exam Duration: | 120 minutes |
| Certificate Validity Period: | 2 years |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Delivered via Kryterion Webassessor (online proctored or at authorized center) |
| Pre Condition: | No prior certification required; training courses recommended (Administering the CIC System, Configuring Call Flows) |
| Official Syllabus URL: | https://beyond.genesys.com/explore/certification/home |
Genesys PC-CIC-Core Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Administering the CIC System | - ACD and Skills-Based Routing Configuration - Interaction Administrator Interface and Components - Account Codes, Wrap-up Codes, and Security - Managed IP Phone Configuration - Interaction Supervisor and Reporter Basics - Introduction to PureConnect Application Suite |
| Configuring Call Flows | - Default Auto Attendant Configuration - Interaction Attendant Menu Structure - Queue and Email Operations - Scheduling and Profiles - Publishing and Exporting Configurations |
FAQ: Choosing and Using Genesys PureConnect: CIC Core Certification Prep
Genesys PureConnect: CIC Core Certification is an official Genesys exam, catalogued under the code PC-CIC-Core. Passing it earns you the PureConnect: Interaction Center Core Engineer certification at the Professional level. It also connects with PureConnect Interaction Center Core Specialist, PureConnect Interaction Center Core Engineer. The credential carries the vendor's authority, which is why it keeps opening doors for the people who hold it.
Yes, and for every version. TrainingQuiz provides free demos of the Genesys PureConnect: CIC Core Certification material so you can compare the PDF, SOFT, and online formats before deciding. After purchase, updates are free for 365 days, and when your product expires you can extend the update service at a 50% discount.
Genesys PureConnect: CIC Core Certification gives you 60–62 questions inside 120 minutes. Rather than cramming mechanically, rehearse the pace actively: the TrainingQuiz SOFT engine teaches through timed exercises, so flagging, skipping, and returning become reflexes before exam day rather than improvisations during it.
Passing Genesys PureConnect: CIC Core Certification requires 69%, and official registration costs 500 USD. Since every retake bills the full 500 USD again, the sensible sequence is practice first, book second. When your TrainingQuiz practice scores clear the requirement across repeated sessions, the exam stops being a gamble.
No prior certification required; training courses recommended (Administering the CIC System, Configuring Call Flows)
Vendor rules change over time, so confirm the current conditions before registering on the official exam page.
A 100% money-back guarantee covers you under stated conditions. Take the Genesys PureConnect: CIC Core Certification exam within 60 days of purchase; if you fail, you may claim a full refund, provided the exam matches your product. Attempts within 3 days of purchase are ineligible, as are downloaded-but-unused products, free materials, and expired orders; the candidate name must match the payer name. Submit a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and claims are processed within 7 days. You may instead exchange for two other exam products of equal value, free, keeping the update service on your original purchase.
Delivery is safe and fast: payment runs through a secure environment, files unlock for download at once, and everything is emailed to you within one minute. If nothing arrives within 2 hours, check spam and consult our online service. Installation is unlimited across your computers.
Genesys PureConnect: CIC Core Certification is divided into 2 official domains, led by Administering the CIC System, Configuring Call Flows. The complete breakdown is above on this page; candidates who study the syllabus first waste the least time later.
Genesys PureConnect: CIC Core Certification Sample Questions:
What element CANNOT be calculated for intelligent distribution of interactions when using the ACD queue type for a workgroup?
- A. Skill proficiency
- B. Skill desire to use
- C. Interaction's time in queue
- D. Cost
Correct Answer: B 🗳️
When new users are added to your IC system, they receive an initial password of 1234. Since this isn't their network login, you don't require that they change their password when they first log in. Recently, a disgruntled former employee, John Doe, was caught making long distance calls through the IC system. You checked to ensure that John's user account was deleted. Upon further investigation, you find that John accessed the system using a current user's extension and password that had not been changed from 1234.
What three things can you do to prevent this from happening in the future? (Choose three.)
- A. Force new users to change their password the first time they log in
- B. Implement a more secure Password Policy which requires a minimum of 8 digits and meets other security need of the company.
- C. Randomly generate initial passwords for new users
- D. Disconnect the remote access cable.
- E. Require that passwords be at least 4 digits long.
Correct Answer: A,B,C 🗳️
You have configured your default profile and default schedule to have the functionality that you wish callers to have when they dial in during regular business hours. Now you want to assign your business hours to the default schedule so that it will only be used from 8 AM to 8 PM.
How would you assign the business hours to the default schedule?
- A. Select the Daily schedule tab and configure the hours there.
- B. Create the schedule in Interaction Administrator and use the System schedule page to use the schedule.
- C. You can't assign a time to the default schedule. You must create a custom schedule and assign the time to that.
- D. Select the Weekday schedule tab and configure the hours there.
Correct Answer: C 🗳️
When inbound callers select the Billing department from the automated attendant menu and are placed in a queue until an agent becomes available, you want them to hear their position in queue and the estimated wait time.
What operation would you use to configure this functionality?
- A. Queue menu
- B. Queue parameters
- C. Queue repeat
- D. Queue audio
Correct Answer: D 🗳️
What port should be configured for managed IP phone registration when using DHCP option 160?
- A. 8088
- B. 8089
- C. 8060
- D. 8061
Correct Answer: A 🗳️
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