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Salesforce Plat-Con-201 Exam Syllabus Topics:

Salesforce Certified Omnistudio Consultant Sample Questions:

1. An insurance agency wants to enable its call center agents to be more efficient when handling customer inquiries. After analyzing patterns in the call logs, the agency discovers that one of the top customer requests is to find out total insurance premiums paid as well as the difference year over year. Agents need to relay this information to the customer and then send them a summary report by email. The agency decides to implement this process using OmniScript.
What three OmniScrlpts elements should be used to meet the requirements?
Choose 3 answers

A) DataRaptor Post Action
B) Email Action
C) DataRaptor Extract Action
D) Calculation Action
E) Messaging Element

2. A business has been experiencing a downturn in customer satisfaction due to billing Issues. The business lear that when customers are allowed to schedule an inquiry call with an agent, customer satisfaction improves.
For this reason, the business decides to create an OmniScript that asks the customer to rate their customer satisfaction using a 1-5 rating scale. If the customer satisfaction is less than 2, it should allow the customer t request a call back on a certain date and then create a case that includes a list of bills from an external system the last 5 months in the case description.
In what order should the consultant design the elements of the OmniScript to meet these requirements?

A) HTTP Action, DataRaptor Post Action, Date Input, Radio Input
B) Date Input, Radio Input, HTTP Action, DataRaptor Post Action
C) HTTP Action, Radio Input, Date Input, DataRaptor Post Action
D) Radio Input, Date Input, HTTP Action, DataRaptor Post Action

3. A business needs a 360° view of their accounts, including a FlexCard to display all of the products sold to the account. The business identified 20 different data elements and 10 actions that users would need when view the product information. Once all of the elements are collected together on the FlexCard, it looks cluttered.
Which two FlexCard features should the consultant recommend to address this issue?
Choose 2 answers

A) Use a flyout action to display additional information
B) Put specific fields in a collapsible block
C) Use a table or chart to display data
D) Use a condition to hide data unless specific criteria are met

4. A business process needs to perform a multi-step calculation on each contact record in a list.
Using an Integration Procedure to process the list, what feature can be used to meet this requirement?

A) Conditional Block
B) Batch Action
C) DataRaptor Transform Action
D) Loop Block

5. In which two scenarios should a DataRaptor be used?
Choose 2 answers

A) To merge the city and state fields into a single field
B) To send an SMS alert to the user when a process completes
C) To retrieve today's financial news
D) To retrieve an account and Its related contacts

Solutions: