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Salesforce Sales-Cloud-Consultant Exam Syllabus Topics:

Reference: https://trailheadacademy.salesforce.com/certificate/exam-sales-consultant---Sales-Con-201

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Sales-Cloud-Consultant Exam topics

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Industry Knowledge: 7%

• Describe the common marketing processes and key implementation considerations.
• Explain the factors that influence sales metrics, KPIs, and business challenges.
• Describe common sales processes and key implementation considerations.

Implementation Strategies: 12%

• Given a scenario, determine how to facilitate a successful consulting engagement (plan, gather requirements, design, build, test, deploy and document).
• Given a scenario, measure the success of a Sales Cloud implementation project.
• Given a scenario, determine appropriate sales deployment considerations.

Sales Cloud Solution Design: 21%

• Given a set of requirements, design an end-to-end sales process from Lead to Opportunity to Quote to Close to Order.
• Describe the appropriate use cases for Account and Opportunity Teams and the effect on sales roles, visibility, access, and reporting.
• Given a scenario, analyze customer requirements to determine an appropriate solution design - considering capabilities, limitations, and design trade-offs.
• Describe the implementation considerations when designing a sales process. (validation rules,automation, record types, page layouts, and triggers).
• Explain the capabilities, use cases, and design considerations when implementing Orders.
• Explain the capabilities and use cases for Sales Cloud Einstein as it relates to the sales process.
• Explain the capabilities, use cases, and design considerations of the Salesforce Mobile app pertinent to the sales process.
• Explain the capabilities, use cases, and design considerations for Enterprise Territory Management.
• Given a scenario, identify an appropriate approach when designing the lead conversion process.
• Given a scenario, determine when it is appropriate to include custom application development or - third-party applications.

Marketing and Leads: 8%

• Given a scenaio, recommend appropriate methods for lead scoring and criteria for lead qualification.
• Explain the best practices for managing lead data quality.
• Explain how marketing capabilities support the sales process.
• Describe the best practices for using lead automation tools and campaign management.

Account and Contact Management: 13%

• Given a scenario, explain how the ownership of Account and Contact records drive visibility of related sales information such as Opportunities, Activities, etc.
• Given a scenario, explain the use cases and implications for implementing person accounts.
• Given a scenario, explain the impact of having an account hierarchy (visibility, maintainability, - reporting).
• Given a scenario, explain when to use third-party data enrichment tools.
• Explain the various methods for establishing relationships between Accounts and Contacts.

Opportunity Management: 13%

• Given a scenario, determine the relationships between Opportunities, Products, Product Schedules, - Price, Books, Quotes, and Contracts.
• Describe the implementation considerations of multi-currency and advanced currency management on - Opportunities.
• Given a scenario, determine the relationships between sales stages, forecast, and pipeline.
• Given a set of requirements, determine how to support different sales process scenarios for an - Opportunity.
• Given a set of requirements, determine the appropriate forecasting solution.

Sales Productivity: 9%

• Given a scenario, determine the key features that help to enable and measure sales productivity and adoption.
• Describe the use cases and best practices for using Chatter.
• Given a scenario, identify the appropriate mobile solution to improve sales productivity.
• Identify use cases and considerations for using email and productivity tools.

Sales Cloud Analytics: 9%

• Given a scenario, determine permissions and access to Reports and Dashboards.
• Describe the implementation considerations of multi-currency and advanced currency management on - reports and dashboards.
• Given a set of desired metrics, determine the appropriate report, dashboard, or reporting snapshot solution.

Integration and Data Management: 8%

• Explain the use cases and considerations for data migration in Sales Cloud.
• Explain the use cases and considerations for common Sales Cloud integrations.
• Given a scenario, analyze the implications and design considerations of large data and transaction volumes.
• Explain how integration facilitates the exchange of data between Salesforce organizations.

The benefit in Obtaining the Sales-Cloud-Consultant Exam Certification

• When an organization hiring or promotion an employee, then the decision is made by human resources. Now while Candidate may have an IT background, they do their decisions in a way that takes into record many different factors. One thing is candidates have formal credentials, such as the Salesforce Certified Sales Cloud Consultant.
• If the Candidate has the desire to move up to a higher-paying position in an organization. This certification will help as always.
• After completing the Salesforce Certified Sales Cloud Consultant certification Candidate becomes a solid, well-rounded Salesforce Certified Sales Cloud Consultant.
• A candidate might have incredible IT skills. Employers that do the hiring need to make decisions based on limited information and as it always. When they view the official Salesforce Certified Sales Cloud Consultant certification, they can be guaranteed that a candidate has achieved a certain level of competence.

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