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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. What must you consider when you want to upload master data to SAP cloud for customer using templates?
Note there are 3 correct answers to this question.

A) You do NOT need to know the definitions of each of the fields
B) There is a template available for each object that allows tool-supported migration
C) You need to identify the data dependencies for the migration template
D) The template structure is predefined an CANNOT be changed.
E) You can upload the data only once.

2. What can you use to hide a single value of Q Key user tool (KUT)

A) Personalization
B) value field?
C) Access rights
D) Code lists restrictions

3. How do you enable use of the Resource Scheduler in SAP Cloud for Service?

A) Maintain a setting in the item processing types
B) Activate business configuration in scoping
C) Define time types in fine-tuning
D) Schedule mass release of assignments

4. What activities do you perform in the administrator work center to enable a new social media channel? There are 3 correct answers to this question.

A) Select the channel type
B) Set up service level determination for the social media channel
C) Create and schedule social media import run
D) Set up access to social media account
E) Set up ticket routing for the social media channel

5. When using data migration template for the initial load, which activities are parts of the migration process?
Note: There are 3 correct answers to this question.

A) Realign territory data
B) Align data fields with input fields
C) Upload data from the template file
D) Find and fix errors in the data file
E) Export data to local file

Solutions: