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SAP C_BOSUP_90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. When you have reached a limit in processing a message what would be helpful for you to move forward?

A) Take as much time as you need to think about the customer's issue on your own.
B) Good working relationships with colleagues with whom you can share and discuss ideas.
C) Send the customer as much documentation as possible so they can find the solution themselves.
D) Call the customer and tell them that you cannot progress their message.

2. If you want to add an SAP or non-SAP system to your landscape, which transaction do you need to run?

A) SMSY
B) MSY_SETUP
C) SOLMAN_WORKCENTER
D) SMSY_SETUP

3. What does priority in incident management mean?

A) It defines the importance of the customer for SAP.
B) It is an attribute that characterizes the urgency of an issue.
C) It is an attribute of the customer's system.
D) It is an attribute of the Service Desk.

4. A client has asked for additional functionality to be included in the product, but you know that this cannot be implemented.
What step would you take?

A) Tell the client that you have no input into product direction and cannot help him as it is out of your control.
B) Log the issue as a bug, so that you can be sure that it will be reviewed.
C) Request a product enhancement, so that the message can be closed.
D) Try to offer a workaround and set the customer expectation.

5. In the Service Desk, how can you search for SAP Notes?

A) Via transaction SNOTE_SEARCH
B) Via transaction SNOTE
C) Via transaction SAP_NOTE
D) Via the Tab SAP Notes in the message

Solutions: