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HP Selling HP Imaging and Printing Supplies Sample Questions:

1. According to the InfoTrends 2011 report, what percentage of remanufactured cartridges will ultimately be thrown away?

A) 59% ink and 59% toner
B) 92% ink and 91% toner
C) 12% ink and 11% toner
D) 33% ink and 12% toner

2. What is a typical cross-selling question?

A) "Do you Print duplex?"
B) "Do you also have HP Inkjet printers? If so, we have a good offer on HP ink supplies at the moment."
C) "Can I make your sale bigger?"
D) "Wouldn't you benefit even more from an HP X cartridge?"

3. For selected laser models, why does HP offer different cartridges with different yields for the same printer?

A) Different purchasing powers across the globe require cartridge pricings and yields to be more flexible.
B) Statistical variation during production results in different filling levels for the toner, so HP classifies cartridges later according to the expected yield
C) Customer needs and printing behaviours are different, so different yields meet these specific needs and behaviours.
D) Some countries have minimum amounts of pages to be printed from one cartridge, so different yields allow selling in countries all over the world.

4. Which laser-supplies product offers the highest number of printable pages?

A) EU cartridge packs
B) A cartridge packs
C) E cartridge packs
D) XD cartridge packs

5. Which statement is true about the HP market position?

A) Being number five in the market gives you a positive goal.
B) HP is the ultimate leader in every market.
C) HP is ranked first or second in most major markets.
D) HP creates its own market.

Solutions: