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HP HP2-H28 Exam Syllabus Topics:

HP Selling HP Printing and Computing Services Sample Questions:

1. Which statement is true about HP Services for Business Customers?

A) Travel and Accidental Damage Protection cannot be sold together.
B) Preventative Maintenance Kit Replacement service for PCs is a good option to maintain hardware.
C) Defective Media Retention service is available only for printers.
D) Post warranty service is ideal for customers that plan long periods of time between product replacements.

2. Which statements are true about HP Services for Business Customers? (Select two.)

A) Travel Coverage for PCs is a good fit for customers with a high number of mobile workers.
B) Defective Media Retention allows workers to back up their hard drive to the HP cloud.
C) The Data Protection service can be configured in accordance with the customer's regulatory requirements
D) Defective Media Retention, Accidental Damage Protection, and Travel Coverage are not standalone services. They are designed to be sold together in a bundle

3. Which service allows the business to keep and dispose of their defective hard drive if their security policies require it?

A) Remote Delete
B) Data Protection
C) Defective Media Retention
D) Keep Safe

4. What is an effect of adding services to hardware deals?

A) decreases profit
B) services selling has little effect on hardware deals
C) increases complexity of the offer
D) increases deal size

5. Corporate, Enterprise, Public Sector and SMB customers can split their IT departments into which two categories?

A) IT Managed or Non IT Managed
B) Managed IT and Partially Managed IT
C) Internal or External
D) IT outsourced or IT Contract dependent

Solutions: