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Last Updated: Oct 03, 2026
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The Microsoft MS-220 exam is a certification from Microsoft that certifies you have the skills and knowledge to manage and administer Exchange Server 2010 in your organization.
The Microsoft MS-220 exam is about administering and configuring Exchange Server 2010 for an organization. The exam emphasizes the core tasks required to install and configure Exchange Server 2010, including planning deployment options, installing the required services, configuring message transport and connectors, configuring security features, managing user mailboxes, managing public folders, managing distribution groups and contacts, managing compliance features such as address books and journalism rules. Microsoft MS-220 exam dumps will enhance your skills.
In addition to the core tasks discussed above, candidates must also be able to plan for various administrative scenarios such as decommissioning servers or moving mailboxes between servers. Candidates must also be able to monitor Exchange servers using built-in tools such as the Event Viewer console or using third-party monitoring tools such as System Center Operations Manager.
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-220
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Troubleshoot mail client issues | 20-25% | - Address mailbox settings and calendar sharing issues - Resolve Outlook connectivity and profile issues - Fix mobile device and ActiveSync problems - Troubleshoot Outlook on the web access and functionality |
| Topic 2: Troubleshoot compliance and retention issues | 25-30% | - Manage retention policies and retention labels - Address data loss prevention (DLP) issues - Troubleshoot in-place holds and litigation holds - Resolve eDiscovery and content search problems |
| Topic 3: Troubleshoot hybrid and migration issues | 10-15% | - Resolve hybrid configuration wizard and connectivity problems - Troubleshoot mailbox migration batches and failures - Fix directory synchronization issues - Address coexistence and free/busy sharing problems |
| Topic 4: Troubleshoot mail flow issues | 20-25% | - Troubleshoot mail flow rules and routing issues - Interpret message headers and message trace results - Address issues with attachments and Defender for Office 365 - Resolve send/receive failures, delays, and NDRs |
| Topic 5: Troubleshoot Exchange Online configuration issues | 15-20% | - Manage mailbox and recipient configuration - Resolve permissions and access control problems - Fix mailbox database and quota issues - Troubleshoot email address policies and accepted domains |
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