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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. How is accurate service-level information obtained in a Cisco Unified Contact Center Enterprise Parent/Child model with calls queued at the parent?

A) in the child Cisco Unified Contact Center Enterprise system, using services data
B) in the child Cisco Unified Contact Center Enterprise system, using call type data
C) in the parent Cisco Unified ICM system, using Agent Level Detail data
D) in the parent Cisco Unified ICM system, using skill group data

2. When using the Cisco Unified Contact Center Enterprise Outbound Option 8.0 SIP Dialer without the G.722 codec, where is transcoding required in the solution?

A) No transcoding is required, because the call leg from the outbound gateway will automatically be set up to the correct codec for the target device.
B) When performing the initial Call Progress Analysis of the outbound contact in the voice gateway, the call must be transcoded to G.711 locally.
C) When transferring the contact to a G.729 Cisco Unified IP IVR across the WAN, transcoding is required in the outbound voice gateway.
D) When transferring the live contact to a G.729 agent across the WAN, transcoding is required in the outbound voice gateway.

3. During a normal call flow in the Cisco Unified Contact Center Enterprise solution, how long is the agent phone engaged?

A) from the point that the agent answers to the point that the agent is ready
B) from the point that the agent answers to the point that the agent hangs up
C) from the transfer to IVR to the point that the agent hangs up
D) from the call arrival to the point that the agent hangs up

4. When using SIP in a Cisco Unified Contact Center Enterprise deployment with Cisco Unified IP IVR, how does the Cisco Unified IP IVR support DTMF?

A) by DTMF using KPML and does not require additional MTP resources
B) by using RFC 2833 and does not require additional MTP resources
C) by using RFC 2833 and does require additional MTP resources
D) by using KPML and does require additional MTP resources

5. Cisco provides a set of sizing tables in the Cisco Unified Contact Center Enterprise 8.0(x) Design Guide (SRND). These tables show the bandwidth that is required for the Cisco Agent Desktop and Supervisor Desktop. Using these tables, how much average bandwidth is required to support 200 agents and 20 supervisors at a remote site across the WAN?

A) 3.7 kB/s
B) 6.5 kB/s
C) 8.32 kB/s
D) 7.4 kB/s

Solutions: