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Updated: Oct 13, 2026

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Salesforce Arch-302 Exam Overview:

Certification Vendor:Salesforce
Exam Name:Salesforce Certified B2C Solution Architect
Exam Number:Arch-302
Exam Duration:120 minutes
Exam Price:USD 400
Passing Score:63%
Exam Format:Multiple Select, Multiple Choice
Certificate Validity Period:Does not expire
Available Languages:English
Real Exam Qty:60-65
Related Certifications:Salesforce Certified Marketing Cloud Administrator
Salesforce Certified B2C Commerce Developer
Salesforce Certified Service Cloud Consultant
Sample Questions:Salesforce Arch-302 Sample Questions
Exam Way:Online proctored exam or onsite testing center.
Pre Condition:Recommended experience with Salesforce B2C Commerce, Service Cloud, and Marketing Cloud solution architecture.
Official Syllabus URL:https://trailheadacademy.salesforce.com/certificate/exam-b2c-solution-architect---Arch-302

Salesforce Arch-302 Exam Syllabus Topics:

SectionWeightObjectives
Multi-Cloud Architecture28%- Design scalable Salesforce multi-cloud solutions
  • 1. Integrate B2C Commerce with Service Cloud
  • 2. Design customer data synchronization strategies
  • 3. Integrate Marketing Cloud and customer identity solutions
  • 4. Evaluate integration patterns and middleware options
Implementation Strategy22%- Plan deployment and delivery methodology
  • 1. Recommend security and compliance practices
  • 2. Define environment management approach
  • 3. Establish release management and testing strategy
  • 4. Plan data migration and cutover activities
Operational Excellence23%- Monitor and optimize platform operations
  • 1. Identify performance bottlenecks and troubleshooting methods
  • 2. Implement scalability and monitoring solutions
  • 3. Recommend best practices for long-term maintenance
  • 4. Support post-launch optimization activities
Discovery and Customer Success27%- Facilitate customer engagement and requirement gathering
  • 1. Recommend Salesforce products based on business needs
  • 2. Define implementation approach and project scope
  • 3. Explain governance and DevOps lifecycle strategy
  • 4. Identify systems of record and solution risks

Salesforce Certified B2C Solution Architect Sample Questions:

Question #1

A financial company uses an external system for pricing and quotation.
What is the recommended approach to use the pricing and discount rules in the external system within Salesforce during the loan application process?

  • A. Rebuild the logic used in the external system using Apex.
  • B. Use the API callout component in Process Builder to retrieve the latest information from the external system during the loan application process.
  • C. Use an external object to store pricing and discount information.
  • D. Use the Apex callout to retrieve the latest information from the external system during the loan application process.
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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Question #2

A company has Person Account set up on their Sales Cloud and they now want to map subscriber data in Marketing Cloud. What should a Solution Architect recommend?

  • A. A Sync Person Account object.
  • B. Sync Subscriber object.
  • C. Sync Individual object.
  • D. Sync Contact object.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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Question #3

A customer is using B2C Commerce, Marketing Cloud, Service Cloud, and Experience Cloud. They would like to leverage Salesforce CMS to create common content that can be leveraged across customer touchpoints.
Which two products can leverage Salesforce content without custom integration?
Choose 2 answers

  • A. Service Cloud
  • B. Marketing Cloud
  • C. B2C Commerce
  • D. Experience Cloud
Reveal Solution  Discussion  0

Correct Answer: C,D  🗳️

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Question #4

A marketing team is using Sales Cloud web-to-lead forms to capture leads. The company recently acquired Marketing Cloud and wants to ensure that the data is synchronized to Marketing Cloud without losing data and without creating duplicate contacts.
Which consideration should a Solution Architect voice to the marketing team when designing this solution?

  • A. The contact delete framework in Marketing Cloud can be used to resolve duplicate contacts and associated billing challenges.
  • B. Leads can be merged and converted in Marketing Cloud.
  • C. Leads and contacts are unique records in Marketing Cloud.
  • D. Web-to-lead forms trigger Marketing Cloud journeys without creating leads in Salesforce.
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Correct Answer: C  🗳️

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Question #5

A large cosmetics company is planning a customer marketing campaign this summer that allows early access to new product launches in exchange for consent to contact participants through text or email. Future communications to those who 'opt-in' includes information on future product launches, store events, and holiday promotions.
The company plans to offer a 'preference center' within the commerce experience, where authenticated users can opt-in or opt-out of various methods of direct communication.
In which two ways should a Solution Architect define the appropriate systems and methods for user registration and communication preferences, and recommend where native platform functionality within each platform may need to be extended?
Choose 2 answers

  • A. Use native B2C Commerce registration options during the browse and checkout experience, and extend these features to provide an opt-in or opt-out communication preference center on a secure page within the same storefront UI.
  • B. Implicitly enroll all customers in direct mobile communications during checkout, and allow customers to opt-in or opt-out of all services via email sent by Marketing Cloud.
  • C. Allow customers to unsubscribe via email with one click, and opt-in or opt-out of specific communication methods through a hosted preference center.
  • D. Allow cookie consent to auto-enable email and/or mobile communications directly to the customer.
Reveal Solution  Discussion  0

Correct Answer: A,C  🗳️

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