Passing exam with CCCA-01 latest training materials
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Updated: Sep 05, 2026
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GAQM CCCA-01 Exam Overview:
| Certification Vendor: | GAQM |
|---|---|
| Exam Name: | GAQM Certified Call Centre Associate (CCCA) Exam |
| Exam Number: | CCCA-01 |
| Available Languages: | English |
| Recommended Training: | GAQM Training Resources |
| Exam Registration: | GAQM Official Certification Page |
| Exam Way: | Online and/or proctored exam (as per GAQM exam delivery policies) |
| Official Syllabus URL: | https://gaqm.org |
GAQM CCCA-01 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Call Handling Procedures | - Complaint handling and escalation process - Call opening and closing protocols |
| Topic 2: Quality and Performance Standards | - Key performance indicators (KPIs) - Quality assurance in call centres |
| Topic 3: Customer Service Skills | - Customer handling and satisfaction principles - Communication skills (verbal and written) |
| Topic 4: CRM and Tools Usage | - Ticketing and case management - Basic CRM system usage |
| Topic 5: Call Centre Fundamentals | - Call centre roles and responsibilities - Inbound and outbound operations |
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