Salesforce Certified Omnistudio Consultant Sample Questions:

1. A business plans to implement new tools for their call center agents to increase efficiency and improve customer experience. The business needs to reduce new agent ramp-up time. During the discovery phase of the project, the business identifies the following requirements for the project:
* Easy access to frequent processes
* "At a glance" dashboards of customer information
* Lists of customer bills, which are stored on an external system
Which two FlexCard benefits should the consultant highlight when presenting a proposed solution?
Choose 2 answers

A) Display a 360° view of the customer
B) Display differentactions based on context
C) Allow customers to enter bill payment information
D) Guide users through complex processes

2. A Salesforce Omnistudio Consultant is tasked with creating an Omniscript for a client's customer service process. The consultant wants to integrate Salesforce Knowledge into the Omniscript.
What is one way the consultant can configure an Omniscript to search for Salesforce Knowledge articles?

A) Using a complex search algorithm
B) Based on dynamic inputs from Omniscript fields
C) Using a simple search ..
D) Based on static values set up during configuration

3. A business wants to transform an existing process into a digital interaction using OmniScript. The process includes several steps. Some steps apply to all users, and other steps only apply to users depending on their responses to certain questions. The business does not want all users to have to go through all the steps.
Which OmniScript feature should the consultant recommend to meet this requirement?

A) Script Profiles
B) Script Configuration
C) Conditional Views
D) User Roles

4. Service agents must confirm customer contact information in the first step of a payment OmniScript. Contact information includes name, telephone number, mobile number, and email. None of the contact information on first step is required.
On the last step, after taking payment, the agent can optionally email the receipt to the customer. If the customer says yes, the agent selects a checkbox. If the agent selects the box but the email address field is empty, the process must require the user to return to the first step and enter the customer's email address.
What should the consultant recommend to meet this requirement?

A) Add a DataRaptor to retrieve the email address
B) Add a Validation Rule to the Contact object
C) Add a Conditional View to the last step
D) Add a Set Errors element

5. When a customer wants to buy a new device, a discounted rate can be applied after considering the number lines and internet coverageon their current plan.
Which OmniStudio tool could a consultant recommend to get the discounted rate?

A) DataRaptor Transform
B) Calculation Matrices
C) OmniStudio Action
D) DataRaptor Turbo

Solutions: