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Salesforce Plat-Con-201 Exam Overview:

Salesforce Plat-Con-201 Exam Syllabus Topics:

Salesforce Certified Omnistudio Consultant Sample Questions:

1. A company needs to create multiple guided processes on their public website. The processes need to be style using the corporate branding kit. The corporate branding kit Includes guidance on colors, fonts, and icons. In addition, the website that the process will be deployed to has a style guide that dictates the format for radio buttons, slide bars, and other user interface elements. The company wants both the corporate branding kit at the website's style guide to be globally implemented in these new processes. Which three OmniStudio features and tools should the consultant recommend to meet these requirements? Choose 3 answers

A) Custom Styles
B) OmnlOut
C) OmniScript
D) FlexCards
E) Newport Design System

2. Which of the following is a key difference between Integration Procedures and DataRaptors?

A) Integration Procedures can retrieve data from multiple related objects.
B) DataRaptors can invoke multiple actions in a single server call.
C) Integration Procedures can access data from external sources.
D) DataRaptors can access data from external sources.

3. A consultant receives a requirement to display products installed at an account site in a customer's 360° FlexCard view. The business requires that the width of the fields displayed should change depending on the device used to view the FlexCard. For example, the Product Name and Model field elements should display at full width on mobile devices, but they should shrink to 60% on devices such as laptops and desktops. How should the consultant design the FlexCard to meet this requirement?

A) Enable the Responsive feature on the Product Name and Model field elements
B) Create two FlexCards, one for mobile devices and another for non-mobile devices
C) Enable the Mobile-First feature in FlexCard settings
D) Create two states, one for mobile devices and another for non-mobile devices

4. When a call center agent interacts with a customer, the agent must have all of the customer's related information available for a quick response. The business requires the agent to have access to:
- A view with information about a customer account
- A list of contacts and cases associated with the account
- All information should be on one screen
What OmnlStudio tool should be used to meet this requirement?

A) Lightning Record Page
B) Customer IntellView
C) OmniScript
D) FlexCards

5. An OmniScript steps through a wizard. In Step 2, the user needs to see details of a specific Case selected in Step 1. How should an OmniStudio Consultant fetch the data efficiently?

A) Use a Data Mapper Load to read the Case data.
B) Use a Data Mapper Extract Action between Step 1 and Step 2, using the CaseId from Step 1 as the input filter.
C) Fetch all Cases in the Init action and filter them in Step 2, and use a new CaseId as the input filter.
D) Ask the user to re-enter the Case details in Step 2.

Solutions: