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Last Updated: Oct 26, 2026

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Avaya 3000-2 Exam Syllabus Topics:

SectionObjectives
IP Office SME Communications Fundamentals- Platform and Components Overview
  • 1. Network readiness and capacity for VoIP
  • 2. IP Office system components and modules
  • 3. Small and Medium Enterprise (SME) communications architecture
Troubleshooting and Maintenance- Problem Analysis Techniques
  • 1. Software and hardware troubleshooting
  • 2. Debugging common issues
  • 3. System status and logs
Feature Implementation and Services- IP Office Functional Services
  • 1. VoiceMail Pro setup and configuration
  • 2. Time profiles and routing rules
  • 3. Call routing and hunt groups
Installation, Configuration and Licensing- System Setup Tasks
  • 1. Trunk and expansion card setup
  • 2. License requirements and management
  • 3. Server and hardware configuration

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

Question #1

A customer is requesting space required for an IP500 and expansion modules. IT says that they have 12U space (2U = 73mm / 2.9") available in their rack. 35 DS phones and 30 analog phones are required. The customer also has one analog trunk. In case of power failure, one analog phone has to ring. The VMPRO server takes 4U space on the rack. What is the minimum space required for the IP Office?

  • A. 6U
  • B. 2U
  • C. 8U
  • D. 12U
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #2

A customer is implementing an IP Office with VoiceMail Pro. They would like the ability to control their voicemail boxes via the display on their IP hard phones at their desks. Which feature should be activated to accomplish this?

  • A. Integrated Messaging
  • B. Universal Messaging Service
  • C. Visual Voice
  • D. Voicemail Display
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #3

A customer is installing an IP500v2 with one hundred 1600 series IP Phones. The customer has an existing Juniper VPN gateway for their remote workers and would like to provide hard phones for their remote workers to login at home. Which two are needed to accomplish this? (Choose two.)

  • A. 4620 IP Phone with VPN software
  • B. 1616 IP Phone with VPN software
  • C. Modified 46vpnsettings.txt file
  • D. VPN gateway for each remote worker
  • E. VPN Phone license for each remote worker
Reveal Solution  Discussion  0

Correct Answer: A,C  🗳️

Question #4

The system has had voice quality issues on T1/E1 calls the last few days. Which application can you use to see the history of errors on that line?

  • A. System Monitor
  • B. Customer Call Reporter
  • C. System Status Application
  • D. Wireshark
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #5

The design for an IP Office has two locations. They will need phones, voicemail, and meet-me conferencing ability. They will have a PRI at the main office and the remote office will also use it for inbound and outbound calls. The main site has forty users and one fax machine. The remote site has fifteen users and one fax machine. Which cards and modules are required in the IP Office at the main site to support all digital phones?

  • A. IP500 Preferred edition, three Digital Station 8 Card, one Analog Phone 2 Card, Universal PRI Trunk Card, one DS30 Module
  • B. IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32, Universal PRI Trunk Card, one DS30 Module
  • C. IP500 Essential edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32, Universal PRI Trunk Card, one DS30 Module
  • D. IP500 Essential edition, three Digital Station 8 Card, one Analog Phone 2 Card, Universal PRI Trunk Card, one DS30 Module
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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