Salesforce Public Sector Solutions Accredited Professional Sample Questions:

1. Bohahaven has implemented the Licenses, Permits, and Inspections modules of Salesforce Public Sector Solutions to enable their permit application and approval processes. Permits received over 12 months require additional manager sign-off before approval. For regulatory compliance, the application's history and approval must be auditable. What will the technical consultant suggest to Bohahaven as the solution for this requirement?

A) Implement Business Rules Engine to identify applications over 12 months and train staff to use Chatter to request approval from their manager.
B) Implement an approval process that routes an approval request to the user's manager when the application duration is longer than 12 months.
C) Implement a Flow to identify applications over 12 months and assign ownership of the application to the user's manager for approval.
D) Implement an approval escalation rule that escalates applications to the user's manager when the application duration is longer than 12 months.

2. A resident in the city of Richdale has concerns about unnecessary debris from construction at a nearby residence and has filed a complaint with the city. The city uses Public Sector Solutions for LPI (Licensing, Permitting & Inspections) to manage residential construction permits. What three recommendations should a Technical Consultant provide to the city to handle complaints from residents and tie them back to existing residential construction permits?

A) Link Inspections and Visits to Permit Applications
B) Link Cases to Permits
C) Configure Action Plans on Cases and Permits
D) Set up Business Rules Engine (BRE) to determine Complaint validity.
E) Configure Inspections and Visits

3. Bohabaven wants to implement the Grants Management module of Public Sector Solutions. They would like to allow constituents to apply online for grants and check the progress of grant applications. The Chief Marketing Officer and Head of Constituent Services have expressed their concerns about the security of the solution. They want to ensure they comply with privacy regulations around the storage and use of constituents data, and they are wondering how to protect against bots potentially spamming the application forms. What should the Technical Consultant suggest to Bohabaven to protect the application forms?

A) Implement spam checking for Bohabaven's Experience Site forms using CAPTCHA.
B) Deploy grant application OmniScripts on Bohabaven's Experience Site pages set to "Requires Login."
C) Enable the Salesforce Scan Check for Experience Sites.
D) Set the external organization-wide default sharing settings for grant applications objects to Private.
E) Provide constituents with a search page on Bohabaven's website to look up application reference numbers and check the application progress.

4. When configuring an Inspection, the administrator wants a Violation record to be automatically generated when an Inspector indicates that a standard requirement failed or an issue was identified. What is the recommended approach for configuring the Inspection to achieve this requirement?

A) In the "Results" picklist field of the Inspection Assessment Indicator object, edit the "Fail" and
"Issue" picklist values and select the "Violations" checkbox for the values to generate a Violation record when selected.
B) Create a new Violation Type record and associate it with an appropriate Assessment Indicator Definition. Select the "Auto-generate" checkbox so it will generate a Violation record whenever the Assessment Indicator Definition fails.
C) In the Action Plan Template, add the associated Assessment Task Definitions to be performed.
Select the "Violations" checkbox so it will generate a Violation record whenever the Assessment Task Definition fails.
D) Build an auto-launched Flow that will get all of the assessment questions in an Inspection. For each question that has a result marked as "Issue" or "Fail", generate a Violation record.

5. A government agency is evaluating the use of Public Sector Solutions. Their legacy solution has been in place for over 20 years; many of their current processes and files are still manual and paper-based. The agency would like to digitize and automate more its processes and files going forward. Which Public Sector Solution should a Technical Consultant recommend for this use case?

A) Business Rule Engine
B) Intelligent Document Automation
C) Workflows
D) Smart Forms

Solutions: