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Avaya 3001 Exam Syllabus Topics:

Avaya IP Office Configuration and Maintenance Sample Questions:

1. A customer has an IP500 and wants to install 28 IP hard telephones and 20 Digital telephones at the main site. A single PRI circuit is used for incoming and outgoing calls. A dedicated VoiceMail Pro server will be used for incoming call flows and user voicemail.
Incoming calls are being dropped when hitting the auto attendant in VoiceMail Pro. You have gathered the latest configuration, data/time of failure, and incoming caller information. What other information should you gather to troubleshoot this issue?

A) system monitor trace with ISDN data and debug view set to level 9 high trace and voicemail call flow database
B) system status snapshot and debug view set to level 9 high trace and voicemail call flow database
C) system status snapshot and debug view set to level 5 Information trace and voicemail call flow database
D) system monitor trace with ISDN data and debug view set to level 5 Information trace and voicemail call flow database

2. When implementing a fully integrated multi-site network using only IP500 control units, which license is required to be on all sites?

A) Preferred edition - Messaging
B) IP500 IP Office Multi-Site Network (MSN)
C) Advanced Small Community Networking (SCAN)
D) IP300 Voice Networking Channels

3. After an IP Office upgrade, the customer reports that "Please Wait" continuously appears on the 5420 DS telephone. What will resolve the problem?

A) The CCR lost connection to IP Office. Wait until the LED on the CCR status turns green again and the telephone will start to work.
B) The 5420 DS is corrupted and must be replaced.
C) If IP Office does not restart correctly. Power-off and power-on IP Office and the problem will be corrected.
D) Start the IP Office Manager application.

4. Which item must be completed for an IP Office user to be counted in CCR as an agent?

A) CCR Agent Must be checked on the user's Supervisor tab.
B) User must be defined as an agent in one-X Portal.
C) User must be a member of a hunt group.
D) force Account Code must be checked on the user's Supervisor tab.

5. Which method allows access to the System Status Application?

A) Select "System Status" from "File\Advanced" within the System Monitor Application.
B) Select "SSA" from "File\Offline" within the Manager Application.
C) Select "System Status" from "File\Advanced" within the Manager Application.
D) Select "System Monitor" from "File\Advanced" within the Manager Application

Solutions: